Manager, Field Services

Manager, Field Services

Responsible for managing the delivery of on-site and remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector. Improve alignment with, and support for, business objectives. Reduce costs or improve business profits. Provide accurate forecasts and projections as inputs to the corporate budgeting process. Increase quality awareness amongst staff. Achieve efficiencies and cost savings by leveraging centralized shared services and automation. Help build a business model that enables regional support across organizational boundaries. Ensure compliance with corporate directives and standards. Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment. Manage delivery of on-site and remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems). Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction. Build strong business partner relationship with customers. Manage performance of projects. Identify & manage continuous improvement opportunities.

Required Education, Experience, & Skills

Associate's degree in computer science or IT Management with at least 8 yrs experience; Bachelor's Degree in Computer Science or IT Management with at least 6 yrs experience. Problem solving / analytics. Basic finance. Basic project management. Capable of understanding risk management. Work independently and as part of team. Excellent communication skills (oral and written). Excellent organization skills. Excellent customer relations / customer service. Proven management and leadership skills. Ability to set priorities, delegate, motivate, negotiate, manage performance, collaborate, recruitment, coach / mentor.

Preferred Education, Experience, & Skills

Master's Degree in Computer Science, Information Systems. Understanding of both Windows and Linux operating systems. Understanding of ServiceNow IT management / request and ticketing system. Understanding of Nexthink digital employee experience (DEX) system.

Pay Information

Full-Time Salary Range : $115779 - $196825. Please note : This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to : business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits : At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered : health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and / or job specifics.

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression