Implementation Services ManagerTechFlow • Washington, DC, US
Implementation Services Manager
TechFlow • Washington, DC, US
1 day ago
Job type
- Full-time
Job descriptionLead and manage the Implementation Services team delivering Help Desk, training, and customization support to federal agencies using the Folio platform. Oversee day-to-day service delivery operations, ensuring responsiveness, quality, and compliance with program objectives and federal standards. Translate OMB A-11 capital planning and IT portfolio management policies into actionable system configurations and user support processes. Coordinate with the Customer, system owners, and technical teams to ensure seamless integration of functional requirements, enhancements, and user feedback. Develop and maintain training materials, user guides, and onboarding content to support adoption and effective system use across agencies. Monitor Help Desk metrics, service-level agreements (SLAs), and customer satisfaction to drive continuous improvement and operational excellence. Manage issue resolution and escalation processes, ensuring timely and accurate responses to agency inquiries and system support requests. Support change management and communication strategies to facilitate user adoption of new features and releases. Contribute to planning and execution of Agile sprints, working closely with software development and product management teams to align implementation services with system enhancements. Prepare status reports, dashboards, and performance summaries for internal leadership and the Customer to track service performance and program outcomes.
Folio Implementation Services Manager
TechFlow is seeking an experienced Folio Implementation Services Manager to lead a high-impact initiative supporting a key federal government customer. This program delivers agile software development and implementation services to operate, modernize, and enhance two mission-critical systems that drive transparency and informed decision-making across the federal enterprise. As the Implementation Services Manager, you will guide the team responsible for providing Help Desk, training, and customization support to federal agenciesensuring policy requirements and OMB A-11 capital planning processes are effectively translated into tailored technical solutions. If you're passionate about leading people, improving customer experiences, and advancing innovation in government technology, we invite you to bring your expertise to TechFlow's dynamic team.
The Implementation Services Manager leads the team delivering Help Desk, training, and customization support to member agencies. With strong project management skills and a deep understanding of OMB A-11 and capital planning processes, this role ensures policy requirements translate effectively into technical services tailored to diverse federal agency needs.
- This is a remote position but will require support on site at client location Washington DC on occasion.
Key Responsibilities
Create a job alert for this search
Implementation Manager • Washington, DC, US
Related jobs
Uplight is creating a new category of energy.We make software that manages energy resources in homes and businessesincluding things like smart thermostats, electric vehicles, solar panels, storage ...Show more
Directly controls and has full authority to act for the Contractor on all matters to Contractor performance.Interfaces with all functional elements to establish and modify processes, anticipate or ...Show more
At Alertus, protecting people from harm is our mission and our passion.As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we ...Show more
Suffolk is a national enterprise that builds, innovates and invests.Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction...Show more
Implementation Manager - Remote, US.Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California.
Level AI revolutionizes customer engagement by transforming con...Show more
Bolt is on a mission to democratize commerce.We relentlessly prioritize our retailersputting their brands front and center while enabling frictionless shopping at any touchpoint in the customer jou...Show more
In a world of possibilities, pursue one with endless opportunities.Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.Imagine a career work...Show more
Enterprise Services Manager / Agile Coach.CACI is currently looking for a motivated, career and customer-oriented Enterprise Services Manager / Agile Coach to join our Customs and Border Protection (CB...Show more
Full Time | Day Shift | 8am-4 : 30pm.Connection, Empathy, Inclusion and Advocacy!.Keswick was top-ranked for 2024 as High-Performing by.
Best Nursing Homes in Maryland.Keswick is a not-for-profit agin...Show more
Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications.
In addition to your pay, Tar...Show more
Govini transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States.
Our flagship product, Ark, supports Supply Chain, Science and Te...Show more
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.We are proud t...Show more
There's a Place for You at Capital.A career at Capital Electric is more than a job.You're investing in a brighter, more sustainable future together and joining a team that makes a real difference f...Show more
In a world of possibilities, pursue one with endless opportunities.Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.Imagine a career work...Show more
This position is to manage and implement our new install base, current install base, and overall product support for the customers derived from the distribution partners and multi-site facilities, ...Show more
Enterprise Implementation Manager.As an Enterprise Implementation Manager, you will be a strategic partner to our largest and most complex customers.
You'll guide senior living organizations through...Show more
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual...Show more
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success.
We empower our teams, contribute to our communities, an...Show more
Manager, Implementation
Uplight • Washington, DC, US
Full-time
Last updated: 30+ days ago • Promoted
Disposition Services PMO Project Manager
Olgoonik • Annandale, VA, United States
Full-time
Last updated: 30+ days ago • Promoted
Implementations Manager
Alertus Technologies • Baltimore, MD, US
Full-time
Last updated: 30+ days ago • Promoted
Senior Project Manager, Data Centers
Suffolk Construction • Frederick, MD, US
Full-time
Last updated: 5 days ago • Promoted
Implementation Manager - Remote, US
Level AI • Washington, DC, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
Implementation Manager
Bolt • Washington, DC, US
Full-time
Last updated: 30+ days ago • Promoted
Implementation Manager
Parsons Corporation • Quantico, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Enterprise Services Manager / Agile Coach
CACI International • Sterling, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Building Services Manager
Keswick Multi-Care Center • Baltimore, MD, United States
Full-time
Last updated: 16 days ago • Promoted
Operations Manager - Returns Center - Upper Marlboro, MD
Target • Upper Marlboro, MD, US
Full-time
Last updated: 26 days ago • Promoted
Implementation Manager
Govini • Arlington, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Manager, Implementation
HighLevel • Washington, DC, US
Full-time
Last updated: 29 days ago • Promoted
Project Manager
Sonepar USA • Upper Marlboro, MD, United States
Full-time
Last updated: 5 days ago • Promoted
Implementation Manager
Clearance Jobs • Quantico, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Implementation Project Manager
BioFire Diagnostics • Washington, DC, US
Full-time
Last updated: 3 days ago • Promoted
Enterprise Implementation Manager
August Health • Washington, DC, US
Full-time
Last updated: 3 days ago • Promoted
Manager, Service Reliability Engineering
Ciena • Hanover, MD, United States
Full-time
Last updated: 30+ days ago • Promoted
ServiceNow Development Manager
Leidos Inc • Lorton, VA, United States
Full-time
Last updated: 23 days ago • Promoted