IT Support Technician

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service.

Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.  Why Secur-Serv?

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training.

We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation.

We recognize and provide an environment where each and every employee can make an impact.   We have a generous benefits package for our regular full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.   Plan for your future with Secur-Serv’s 401K savings plan with a generous company match.

You are vested on your first day of eligibility in the plan.   Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.  Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career   This is a hybrid position, requiring onsite work for the first few months before transitioning to a schedule of 2–3 days per week in the office.

POSITION SUMMARY The IT Support Technician provides hands-on technical support for end-user devices and basic network operations.  This role includes imaging and preparing PCs for deployment, managing lease returns, troubleshooting hardware and software issues, and supporting network connectivity.   ESSENTIAL RESPONSIBILITIES System Imaging & Deployment Perform system imaging, configuration, and deployment of desktops, laptops, and mobile devices.

Ensure devices are prepared with standard operating environment (SOE), security patches, and required software.

PC Lifecycle Management Handle the full lifecycle of leased PCs, including preparation, documentation, and return to vendors.

Maintain accurate asset inventory and update records for all hardware.

Technical Support Provide Level 1 / 2 end-user support for desktop, laptops, printers, and peripherals.

Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner Assist with user account management, password reset, and access provisioning.

Network Support Support basic LAN / WAN troubleshooting, connectivity checks, and patching Work with the network team on escalated issues as needed Ensure compliance with IT security standards and best practices.

Documentation & Communication Maintain detailed records of imaging, deployments, repairs, and returns Communicate technical issues and solutions clearly to non-technical staff Create / update knowledge base articles for recurring issues.   REQUIREMENTS Associate’s degree in Information Technology, Computer Science, or related field or equivalent work experience 1–3 years of IT support / helpdesk experience.

Experience with system imaging tools (SCCM, MDT, Intune, or similar).

Ability to effectively communicate in Spanish Strong knowledge of Windows OS (Windows 10 / 11) and Microsoft 365 applications Familiarity with Active Directory, user provisioning, and group policy basics Experience in PC hardware troubleshooting and repair Basic networking knowledge (TCP / IP, DNS, DHCP, cabling, patching).

Excellent communication and customer service skills Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and documentation accuracy   PREFERRED SKILLS / EXPERIENCE CompTIA A+, Network+, or Microsoft certifications.

Experience in corporate IT environments with leased hardware lifecycle management.

Exposure to remote support tools (e.g., TeamViewer, RDP, Intune Remote Help).

PHYSICAL / MENTAL REQUIREMENTS Sit Frequently at a desk Frequent fine hand and finger movements (keyboard, writing, mouse movement) Continual close visual acuity for reading Hearing and Speaking for communication within and outside of company.

May be required to lift / push / pull up to 10 pounds for set up / movement of office equipment, Mental Requirements – must be able to consistently :

• Learn new tasks, Remember Processes, Maintain focus, Complete tasks independently Make timely decisions in the context of a workflow, Ability to communicate effectively, Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.  Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039.  EEO is the law.

To review your rights under Equal Employment Opportunity please visit :