ERCOT Credit & Collections Analyst

Credit And Collections Analyst

The future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

Formed in 2001, we're an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our three offices in the US, we have three offices in the UK and another in Australia. Further expansion is planned for 2025 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.

When you join our Team, you will have the opportunity to contribute and make an impact every single day.

Overview

We are looking for a proactive and analytical Credit and Collections Analyst to support our retail energy operations in the ERCOT market. This role is responsible for managing credit risk and collections across a diverse portfolio of commercial and industrial customers. The ideal candidate will have experience in the deregulated Texas electricity market and a strong understanding of ERCOT settlement processes, customer billing cycles, and credit risk mitigation strategies.

In this role, you will be involved with the following :

• Monitor customer credit exposure and payment behavior across ERCOT retail portfolios.
• Analyze customer creditworthiness using internal scoring models, payment history, and third-party credit data.
• Manage collections processes for delinquent accounts, including outreach, payment plans, and escalations.
• Reconcile ERCOT settlement invoices and ensure alignment with customer billing and collections.
• Collaborate with billing, customer service, and sales teams to resolve disputes and ensure timely collections.
• Support the onboarding of new commercial and industrial customers by conducting credit reviews and recommending appropriate deposit or collateral requirements.
• Maintain accurate records of customer credit limits, payment terms, and collection activities.
• Assist in developing and refining credit policies and procedures tailored to the retail energy market.
• Prepare regular reporting on aging, DSO (Days Sales Outstanding), and bad debt performance.
• Monitor ERCOT credit exposure and collateral requirements, ensuring compliance with market rules.

To be successful in this role, you are likely to have the following skills / experience :

Preferred Qualifications :

Diversity

Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history). EOE.

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.

We are committed to the full inclusion of all qualified individuals. As such, if a reasonable accommodation is needed to participate in the job application or interview process, please reach out to the HR & People Team via email us-hrssc@smartestenergy.com.