Customer Service Representative

Job Description

Job Description

Job Summary

This position ensures exceptional customer service experiences by providing efficient and effective support. The Customer Service Representative is responsible for addressing customer inquiries, assisting with patient / relative experience survey collection, assisting with resolving complaints, and with various tasks to maintain a high level of customer satisfaction, including providing greeting, escorting and wayfinding services to visitors, maintaining visitor logs, when necessary. Additionally, this position receives calls from internal and external customers; correctly routes calls and provides general information to customers, and may provide basic administrative support, such as utilizing computer programs to enter experience and complaint data, copying and faxing.

Essential Functions

• Provide excellent customer service by responding to customer inquiries and needs.
• Provides information obtained from a variety of sources to field question from the public regarding departments, phone numbers, operational hours, etc.
• Dispenses general information to internal and external customers.
• Assists with maintaining the phone directory.
• Provides greeting, escort and wayfinding assistance throughout the Oyate Health Center.
• Assists with patient concerns and provides basic guidance for navigation of OHC services. Elevates unresolved concerns to Patient Experience Advisor.
• Communicate clearly, politely to internal and external customers.

Requirements

Minimum Education & Experience Requirements

Education / Relevant Experience : high school diploma or GED and one (1) year of experience.

This position requires no post-secondary education. Qualified individuals must have relevant experience demonstrating knowledge of basic or commonly used rules, procedures, or operations that typically require completion of training program or one (1) year of relevant experience.

The GPTLHB is a tribal organization that follows tribal preference laws. Our policy is to give preference to qualified Indian / Tribal candidates over qualified non-native candidates in hiring decisions if all other qualifications are equal.

Employment is contingent upon the outcome of all required criminal background checks.

Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment : MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required .