Major Account Manager (REMOTE)

Job Opportunity

Position Summary : This role is responsible for managing the relationship within assigned accounts to grow the portfolio of critical infrastructure services. It works closely with equipment sales teams to engage in new projects early to grow the account asset portfolio. Other responsibilities include developing and managing a strategic business profile / account map for each account to further develop Vertiv's overall relationship with these accounts, regularly visiting customers to establish and strengthen key relationships, and identifying opportunities to further strengthen Vertiv's collaborative customer partnership.

Responsibilities :

• Manage overall relationship with each named account, including developing strategic growth plans to expand the account deeper and wider.
• Develop long-term relationships as a trusted advisor with a portfolio of clients, connecting with key business executives and stakeholders.
• Negotiate national and / or global level agreements on behalf of the company, including all pricing, scope and SLA / KPI related deliverables.
• Where applicable, manage and coordinate the efforts of Local Business Partners participating in the quoting of Major Account business, with a primary goal of ensuring compliance with pricing and scope levels outlined in the client's master services agreement (MSA).
• Develop and execute service sales strategies to retain existing contract renewals, develop new business opportunities, replace consumables to extend product life cycle, and support large time and material projects.
• Actively manage customer asset lists to ensure service agreements remain aligned with the customer's current installed base, capturing all assets that require coverage and removing those that have been decommissioned.
• Make sales calls to promote our capabilities and develop long-term relationships to foster future business opportunities.
• Work with and motivate the local / regional / national / global sales teams to develop long-term buying agreements.
• Involve and engage management and support teams of the operational teams to ensure service execution and delivery according to the contract requirements and customer expectations.
• Contribute to the development of materials and participate to deliver presentations that effectively communicate the purpose and objectives while effectively persuading the audience with data and statistics that make our points clear, concise and obvious.
• Assist in bid and contract submittal process with assigned Client.
• Assist in sales order processes as necessary, including data entry when needed, to ensure prompt and accurate order management, delivery and reporting.
• Obtain proper authorizations / approvals to operate and manage within a specified budget.

Minimum Qualifications :

Preferred Qualifications :

Physical & Environmental Demands :

Time Travel Required :

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities :