Administrative Director Behavioral Health Services

General Summary

Under leadership of the VP Operational and Clinical Access, responsible for oversight and strategic planning for BHS Ambulatory and Addiction Medicine. The Administrative Director of Behavioral Health Services (Admin Dir-BHS) also provides administrative oversight and partnership with the clinical leads for the following programs: ED tele psyche, C/L Health Psychology, Neuropsychology, PHP, Sports Medicine and BHI. This oversight includes financial and administrative activities. Responsible for the staffing structure, program design and implementation, fiscal and facility management of the services. Manages total resources to assure that service meets established licensing and quality standards as well as customer service objectives. Establishes HFHS as the local, regional and state-wide provider of choice for addiction care and ambulatory
behavioral health services.

The Admin Dir-BHS will work collaboratively with regional HFHS, BHS and HAP leaders to recognize and respond to clinical and market need. Functions as a resource and collaborator for clinical and operational addiction medicine and
behavioral health service design.

The Admin Dir-BHS is responsible for and requires the greatest allocation of time focused on operationalizing programs, business plans and/or initiatives for the departments. In addition, this position is responsible to operationalize changes to
ensure cost, quality, and satisfaction targets are achieved.

The Admin Dir-BHS will be administratively responsible for the oversight of the operations of the facilities, materials, and support staff of the department. Develops and monitors the budget, outcomes in finance, quality and satisfaction, program and clinical improvements, staffing levels and performance. Serves & represents the business unit on various internal, external and local community committees.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
Program/Business/Operations Development, Implementation and Growth

1. Leads and drives site, service line and/or system-wide strategic planning, including program innovation and program development, to strive for long term success and growth.

2. Develops, implements, and evaluates business plans, capital planning, and resource planning and team structure to optimize the financial, programmatic and operational excellence of the services provided.

3. Develops processes and programs with the goal of creating operational linkages and synergies between programs to increase efficiencies, eliminate waste and deliver a better care experience.

4. Works in collaboration with Finance to monitor conformance to policies and procedure relative to fee structure, fee collection and prior approval. Assures seamless communication between direct medical and clinical functions and billing departments.

5. Responsible for licensure and accreditation, budget development, growth and marketing strategies, staff procurement and project management.

6. Responsible for performance of department programs. Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

7. Oversees operations of workgroups including patient care flow, business office functions, and staffing.

Finance

1. Oversees and manages all aspects of financial lines for scope of business including clinical, research, teaching and endowments.

2. Assures sound fiscal management of the programs in the facility though developing and monitoring all aspects of the budget, assuring maximum bed/service utilization and fee collection.

Staff Engagement

1. With physician leadership, is responsible for support staff, advanced practice provider and senior staff engagement.

2. Ensures that plans and processes are in place to improve engagement and professional development for all staff, as indicated by performance metrics.

Patient Care Experience

1. Responsible for oversight and process improvements of the patient care experience via optimal utilization of people, processes and technology to exceed patient expectations as reflected by performance metrics.

2. Works within specific areas of focus and at much broader level to improve the patient experience from initial point of contact to completion of service.

Citizenship

1. Contributes to projects and initiatives at a Group and/or System level, beyond immediate departmental needs.

2. Has membership in or is actively participating in at least one professional organization.

Marketing

1. Keeps abreast of market dynamics and specialty product development from national and local trends in order to lead improvement plans from ideation to implementation based on those learnings.

2. Develops marketing strategy and oversees its implementation.

3 . Works with external hospitals and/or practices, legal, contracting and other related areas to create and maintain partnerships beyond HFHS. Serves as community outreach liaison attending community events to educate and establish contacts within the community to become a needed resource.

4. Develops relationships with community resources that refer patients for addiction treatment, including treatment centers, major employers/EAPs, mental health professionals, medical doctors, and any other referring agency.

5. Leverages marketing, development and other organizational partners to bolster approaches for growth, strategic planning and program building.

6. Continually utilize all web, digital and marketing tools available to develop new ways to attract referrals.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor Degree in Business, Health Care Administration or related field required.
• Master Degree in Business or HCA or related field preferred.
• Three to five (3-5) years of experience in clinical and/or administrative leadership required.
• Experience managing an addiction medicine facility preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

• Must meet or exceed core customer service responsibilities, standards and behaviors as
  outlined in the HFHS’ Customer Service Policy and summarized below:
   Communication  Ownership
   Understanding  Motivation
   Sensitivity  Excellence
   Teamwork  Respect
• Must practice the customer skills as provided through on-going training and in-services.
• Must possess the following personal qualities:
   Be self-directed
   Be flexible and committed to the team concept
   Demonstrate teamwork, initiative and willingness to learn
   Be open to new learning experiences
   Accepts and respects diversity without judgment
   Demonstrates customer service values

Additional Information

• Organization: Behavioral Services
• Department: Behavioral Serv OPD-Admin
• Shift: Day Job
• Union Code: Not Applicable