Sr Manager, L&D Program Management

Senior Manager, Learning & Development (L&D) Program Management

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description

Essential Responsibilities :

• Lead the design, architect and execution of large-scale learning programs that align with business objectives, ensuring that each program addresses specific learner needs and organizational goals.
• Collaborate with multiple business stakeholders and cross-functional teams to assess strategic learning needs, develop impactful learning solutions, and optimize employee performance across the organization.
• Provide thought leadership to Learning & Development team members, ensuring high-quality content creation and alignment with the overall learner experience and program objectives.
• Evaluate the impact and effectiveness of learning programs through in-depth analysis of feedback, performance metrics, and business outcomes, making strategic recommendations for continuous improvement and program scaling.
• Lead the development of the learning and development strategy, contributing to decision-making, resource allocation, and program prioritization to support long-term organizational growth.
• Manage the budget for supported learning programs, coordinate with external vendors, and ensure cost-effective sourcing of learning resources and tools.

Expected Qualifications :

Preferred Qualification :