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Apertura Futura : Member Services Representative 2p-10p Fri-Sun

Apertura Futura : Member Services Representative 2p-10p Fri-Sun

Planet Fitness - IL / PA Rufo GroupDes Plaines, IL, US
22 hours ago
Job type
  • Full-time
Job description

Future Opening : Member Services Representative 2p-10p Fri-Sun

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :

Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

    • Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

    • Company Overview

    Planet Fitness is a leading franchisor and operator of fitness centers in the United States, with over 2,000 locations. We are committed to providing a high-quality fitness experience and a Judgement Free Zone for our members.

    EEO Statement

    Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).

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    Member Service Representative • Des Plaines, IL, US

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