Business Systems Analyst IV - 3 openings

Business Systems Analyst IV

Qty : 3

Desired Start Date : 7 / 17 / 2023.

End Date : 9 / 30 / 2024

Hrs / Wk : 40.00

Clearance Level : Public Trust

Business System Specialist - Enterprise Computing Support (ECS) provides desk-side and remote support, telecom and network services support, program management services support and executive leadership support. ECS requires assistance with the technical and workload volume demands such as : daily Postmaster General support, resolving executive leadership tickets, inventory management and support for in-person / virtual executive leadership meetings.

Duties :

• Analyze, evaluate, and make recommendations on current and proposed systems and architecting cost-effective solutions to ensure systems developed make the most of resources and technology available in meeting business requirements.
• Facilitates the installation, maintenance, and security of large-scale computer and telecommunications installations.
• Coordinates with business units to identify and provide end users with appropriate computer and technology deliverables (e.g., hardware, software, equipment).
• Provides IT support to business units and end users (e.g., on-site users, remote users) for escalated requests.
• Troubleshoots and identifies IT related issues with hardware and software inventory to prioritize necessary fixes to end users' issues in a timely manner.
• Utilizes computer and telecommunication assets to document hardware and software inventory usage. Reports on productivity.
• Manages inventory of computer and technology devices; coordinates IT deployments within an assigned office to ensure standardization of configurations. Facilitates hardware and software updates to end users including imaging and deployment activities to support and maintain inventory management.
• Provides technical guidance and timely follow-up to users of desktop and laptop computers, desk and mobile phones, tablets, multifunction printers, software, and telecommunication systems.
• Responds to trouble tickets and requests in a timely manner. Documents all issue resolutions through trouble ticket tracking system. Escalates complex issues to management and keeps management informed of resolution history.
• Research emerging industry best practices and trends to identify the latest information technologies that are introduced into the marketplace.

Requirements :

Preferred Skills :

Education :

Additional Provisions :

ABBTECH is an EOE / Minorities / Women / Disable Individuals / Veterans