Specialist IS Business Systems Analyst - Product Team

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist IS Business Systems Analyst - Product Team

What you will do

Let's do this. Let's change the world. In this vital role you will join the Revenue Management Product Team in Amgen's Digital, Technology and Innovation (DTI) organization, and will be responsible for operating and supporting Amgen's Model N SaaS software product features and integrations necessary for pharmaceutical contracting and pricing execution, and for Gross-to-Net forecasting and reporting. The role primarily liaises with stakeholders in the US Commercial, Finance, Accounting, Trade Operations, and Technical organizations.

As the Product Owner, the Specialist IS Business Systems Analyst will primarily support product capabilities on Amgen's Model N implementation, with process workflows and integrations into SAP Order-to-Cash, Anaplan, Amazon Web Services (Redshift, Databricks) and MuleSoft platforms. This individual will be responsible for the full cycle of Product Ownership including SAFe Agile DevOps, CI / CD and process automation.

Position Responsibilities / Accountabilities :

Serves as the Product Owner and Lead Business Analyst for Amgen's Model N Revenue Cloud SaaS implementations, with responsibility for the full cycle of service delivery.

Owns stakeholder relationships with cross-functional business and DTI partners to translate, negotiate, and influence business needs into technology product solutions.

Evaluates needs, researches, and helps design and engineer product capabilities and process workflows to enable integrated contract development, operations, and financial reporting with improved transparency and auditability.

Establishes and maintains system capabilities and governance to ensure data integrity across the technology landscape.

Manages the full lifecycle of product features using SAFe principles from product visioning through DevOps.

Supports product leadership with project management, planning, resourcing (both internal and external), prioritization, and funding for product capabilities.

Delivering Results

Provides key Product Owner and Business Analyst support for Amgen's implementation and operations of the Model N Pharma Revenue Cloud SaaS platform, including data management for master data (products, pricing, contracts, customers, and memberships), contracts, strategies, and rebates and fee transactions for payer (managed care), channel, and provider rebates.

Works cross-functionally with Client Facing IT, Commercial, and Finance stakeholders to support data integrations and workflows necessary for forecasting, reporting, and analytics capabilities across Amgen's Gross-to-Net processes.

Works with business partners, end users, and technology teams to capture, understand, and define business requirements.

Partners with Product and Enterprise IT teams to build and validate technology solutions, workflows, and process automation, including automated regression testing.

Serves as a Business Systems Analyst for software development and operational support activities using SAFe and DevOps principles within the context of software systems subject to audit and compliance requirements.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The enthusiastic professional we seek is a Business Analyst with these qualifications.

Basic Qualifications :

Doctorate degree

OR

Master's degree and 2 years of Information Systems experience

OR

Bachelor's degree and 4 years of Information Systems experience

OR

Associate's degree and 8 years of Information Systems experience

OR

High school diploma / GED and 10 years of Information Systems experience

Preferred Qualifications :

Experience with contracting revenue management platforms such as Model N in the pharmaceutical and / or healthcare industry, with a focus on information system management, data management, and integration. Model N Revenue Cloud experience is strongly preferred.

Experience with Model N to SAP OTC and EDI integrations to support the full cycle of contract operations.

Experience using and supporting cloud-based data hubs and integrations, preferably using AWS, Databricks, and MuleSoft.

Certifications in SAFe Agile.

Superb communication skills to work across and up through the organization, including addressing customer concerns and mitigating issues, risks, and business impacts.

Excellent influencing skills, with the demonstrated ability to work closely and effectively with key business partners, IT leadership teams, and external service providers.

Strong ability to develop presentations that clearly relay key messages to business and IT audiences.

Strong ability to facilitate business and technical discussions and meetings.

Excellent skills in change management processes within regulated environments.

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work / life balance, and career development opportunities that may include :

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans

Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.