Dispatcher

Description

:

Examples of essential Duties and Responsibilities:

• Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
• Dispatches Officer and CSO field units to specific locations using a two-way radio while documenting all actions in the computer-aided dispatch system.
• Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel and coordinates with SF DEM for Fire/EMS response.
• Receives requests for emergency and non-emergency services and liaisons with other USF departments as needed.
• Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched personnel.
• Maintains familiarity with area geography including major streets and campus buildings.
• Maintains understanding of current public safety policies and procedures for the USF Department of Public Safety.
• Responds to routine and non-routine inquiries regarding public safety; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.
• Demonstrate professionalism, courtesy, empathy, and excellent customer service.
• Works various 8-hour or 12-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.
• Perform other related duties as assigned.

Qualifications:

Education:

• High School Diploma required; college degree preferred.

Knowledge:

• English language, spelling, grammar and punctuation.
• Customer service and interpersonal communications principles.
• Computer operation and use in office and Communications Center environments.
• Basic principles in communicating by means of telephone and/or face to face contact.

Skill/Ability to:

• Communicate clearly and concisely, in English, both orally and in writing.
• Comprehend, interpret, relay and document information via telephone, computer software or other related technology.
• Screen and interpret general data and filter relevant information.
• Effectively communicate with and elicit information from upset and irate community members.
• Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology.
• Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.
• Perform multiple tasks simultaneously.
• Listen, understand and relay information via telephone and in person.
• Remain calm and controlled under stressful periods while projecting a professional demeanor.
• Exercise independent judgment and work with a minimum of supervision.
• Establish and maintain positive and courteous working relationships with customers, the community and co-workers.
• Work with the Communications Center team while maintaining assigned job responsibilities and duties.
• Anticipate and adapt to fluctuating workloads in the Communications Center.
• Communicate and receive constructive feedback and opinions to affect change.
• Access and refer to information using available resources.
• Read, interpret, understand and follow written and oral instructions and/or information.

Other requirements of the position:

• Possess good moral character and psychological suitability as determined by a thorough lawful background check, obtaining and submitting a BSIS guard card which includes fingerprinting, and a psychological evaluation.
• Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts.
• Be willing to work 12 to 16 hours per day.
• Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments.
• Successful completion of P.O.S.T. Dispatcher course should be completed within one year of appointment. (paid by USF)

Selection Process:

• Apply Online
• Communications Center Sit Along / Patrol Ride Along
• Panel Interview
• Submit Personal History Statement (PHS)
• Obtain/Submit BSIS Guard Card
• Lawful Background Check (must be free of felonies and/or violent misdemeanors)
• Psychological Examination

Full-Time/Part-Time:

Full time

Pay Rate:

Hourly

Salary Range :

$32.26/hour