Customer Experience Associate

Customer Experience Associate

The Customer Experience Associate is the frontline connection between RushOrderTees and its customers, providing exceptional support and guidance throughout the custom apparel ordering process. This role requires excellent communication skills, attention to detail, and a passion for delivering outstanding service. The ideal candidate thrives in a fast-paced environment and enjoys helping customers bring their ideas to life through high-quality custom products.

Key Responsibilities

Customer Interaction : Engage with customers via phone, email, and live chat to answer questions, provide quotes, and assist with order placement.

Order Management : Guide customers through each step of the ordering process from product selection and design review to payment and delivery ensuring accuracy and satisfaction.

Problem Solving : Address and resolve customer concerns promptly and professionally, escalating complex issues to supervisors when necessary.

Product & Process Knowledge : Maintain up-to-date knowledge of RushOrderTees' products, printing techniques, and production timelines to provide accurate information and recommendations.

Team Collaboration : Work closely with the Design, Production, and Shipping teams to ensure all customer orders are processed efficiently and meet quality expectations.

Customer Feedback : Gather insights from customer interactions to identify trends, suggest process improvements, and contribute to a better overall customer experience.

Qualifications

Experience : 12 years of customer service, retail, or sales experience preferred; experience in e-commerce or custom apparel a plus.

Skills :

Strong written and verbal communication

Active listening and empathy

Problem-solving and multitasking abilities

Basic computer literacy and CRM familiarity (Salesforce experience a plus)

Attributes :

Positive, professional, and customer-focused demeanor

Team player with a strong sense of accountability

Comfortable in a dynamic, fast-paced environment

Work Environment & Schedule

Location : Onsite at RushOrderTees' Philadelphia facility

Schedule : Full-time; flexible availability including some evenings or weekends during peak seasons

Environment : Collaborative, energetic, and customer-focused workspace

Benefits & Perks

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on custom apparel

Career growth opportunities within a growing company

About RushOrderTees

RushOrderTees is a leading custom apparel company specializing in fast, high-quality screen printing, embroidery, and digital printing. Our mission is to make it easy for individuals, teams, and businesses to create custom apparel that looks great and arrives on time every time.