Support Engineer

Description

Summary

Provide telephone and on-site technical support to Seacoast Bank associates for all desktop banking applications, desktop operating systems, desktop office productivity software, laptop hardware, desktop hardware, printers, and other peripherals.

Also, operate and maintain printers for daily check, statement and notice printing.

Essential Duties and Responsibilities

• Provide User Administration to end user communities by resetting passwords, unlocking accounts, setting up new access and removing access.
• Troubleshoot Windows Server and Client operating system issues that are impacting end-users productivity
• Install and maintain Bank applications per vendor provided instructions
• Troubleshoot basic Bank applications issue and office productivity software, such as Microsoft Office Suite
• Image laptops and desktops and deploy to campus and remote locations.
• Process daily customer statements, checks and notices
• Perform printer maintenance, installation, and support
• Travel off-site and provide technical support or install PCs / laptops for remote locations
• Works with vendors to resolve service outages, for example : AT&T, Sprint, Century Link.
• Install operating systems and applications for new PC's as well as computer imaging as required.

EDUCATION and / or EXPERIENCE :

Qualifications

• Proven work experience as a Support Technician II, Desktop Support, IT Help Desk Technician II, or similar role
• Hands-on experience with Windows OS
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical and network issues.
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbally

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.

They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations;

performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry.

It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.

This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

LI-PF1

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)