Customer Service Supervisor

Customer Service Supervisor

Location : Littleton, CO, US, 80120

Work Location Type : On Site

Summary

The customer service supervisor will direct and coordinate customer service and telephone activities by performing the following duties personally or through subordinate supervisors.

In this role, you will

• Assure customer service department's full compliance with all policies, procedures and TABC regulations.
• Receive and research customer requests, inquiries and complaints regarding orders, accounts, products, deliveries, and other miscellaneous issues. Coordinate efforts and interface with other departments to resolve problems.
• Responsible for guiding complaint resolutions when multiple issues are involved.
• Responsible for maintenance of the telephone systems and equipment.
• Primary contact for "hardcoding" of customers' accounts.
• Assists sales divisions with problems involving hardcoding.
• Coordinates with Marketing on issues with deals and discounts as they relate to hardcoding.
• Ensures the timely and accurate entry of hardcoding for all sales divisions.
• Assists and supports Inventory Control Manager during periodic inventories. Maintains the Grand Prairie employee beeper / cell phone listing and alpha phone logs.
• Manages subordinate non-exempt employees and is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What you bring to RNDC

High school diploma / general education degree (GED) or college degree preferred; one to three months related experience and / or training; or equivalent combination of education and experience.

We are an Equal Opportunity employer.

What's in it for you

Compensation

This compensation information is a good faith estimate and provided in accordance with Colorado's state law. Similar positions located outside of this jurisdiction may not necessarily receive the same compensation. The salary generally starts at $54,600 up to $78,000. The salary is an estimate based on an applicant's skills and experience. We anticipate accepting applications for this posting through September 6, 2025.