Contact Center Order Management Specialist

Job Description

Job Description

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Trucks Bring Us Together . Service Sets Us Apart . Join RealTruck Today!

Full-Time, Hybrid / USA, Paid training starts Monday, November 17th!

As an Order Support Specialist, you will be responsible for providing exceptional service and support to RealTruck customers. You will manage order status inquiries, claims, rebates, and warranties, while also ensuring accuracy and efficiency throughout the order management process. Acting as the customer’s advocate, you will liaise with cross-functional teams to resolve issues, identify opportunities, and enhance the customer’s experience. Every interaction should create a personalized connection that matches the passion customers feel for their trucks.

You will build lasting customer relationships by providing timely and effective solutions, whether that’s handling a warranty claim, troubleshooting order status, or guiding customers through rebate and product availability inquiries. You will manage open orders through fulfillment, resolve delivery issues, and track payments, ensuring customers always have clear, accurate updates. You will also analyze account metrics, leverage demand forecasting to anticipate customer needs, and identify opportunities for upselling or cross-selling additional RealTruck products. Collaboration will be key as you work with sales, marketing, and product development teams to support customer success and escalate critical issues when necessary.

This is a HYBRID role. To be considered for this opportunity, you must currently reside within one hour of one of our physical locations listed below :

How you can be Exceptional in this role :

How you will help us Succeed together :

How you can Stand out :

Learn more about our partner, RealTruck, at About RealTruck

Equal Opportunity Employer M / F / D / V