Patient Acquisition Specialist

Company Overview :

Upward Health is an in-home, multidisciplinary medical group providing 24 / 7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description :

The Patient Acquisition Specialist plays a pivotal role in driving the growth of Upward Health’s patient base. This sales-focused position is responsible for attracting and converting potential patients into active clients by effectively communicating the value of our services. You will be the first point of contact for individuals who are interested in our programs, educating them on the benefits of whole-person care and guiding them through the enrollment process. The role emphasizes outreach through phone calls, but you will also leverage in-person meetings, digital outreach, and other strategies to build trust and develop long-term relationships. Your ability to engage leads, close enrollments, and maintain ongoing touchpoints with patients will directly contribute to Upward Health’s success.

Skills Required :

• Proficient in outbound sales, lead generation, and converting prospects into clients.
• Strong ability to articulate healthcare offerings clearly to potential patients.
• Ability to prioritize patient needs and ensure a positive, seamless experience.
• Independent management of caseloads, meeting targets, and driving outreach efforts.
• Ability to stay motivated, productive, and overcome objections in a fast-paced environment.
• Capable of managing multiple interactions and ensuring timely follow-ups.
• Comfortable using CRM systems and digital tools to track and manage outreach and engagement.

Key Behaviors : Proactive Outreach :

Relationship Building :

Consultative Selling :

Ongoing Engagement :

Goal-Oriented :

Collaboration :

Market Awareness :

Competencies : Sales Success :

Patient Engagement :

Problem Solving & Negotiation :

Time Management & Efficiency :

Cultural Competency :