Service Manager

Job Description

Job Description

Service Manager – Zoom Drain Phoenix Why You’ll Love Working Here

Be the technical leader in a fast-growing, high-trust company—not just “another manager.”

Lead a team of field technicians and see your mentorship directly reflected in quality, efficiency, and customer happiness.

Influence the business : from pricing and estimating to operations and culture.

Great benefits, bonus potential, growth into larger ops roles (multi-territory, director, etc.).

What You’ll Do

Lead & Develop Team

Build, coach, hold accountable a high-performing field crew

Own training, performance reviews

Create a culture of safety, excellence, and ownership

Technical Oversight & Field Escalation

Serve as go-to expert for drain, sewer, trenchless tech, piping, etc.

Jump in on complex jobs, troubleshoot in the field

Enforce SOPs, safety protocols, quality standards

Estimating & Sales Support

Inspect job sites, scope work, build accurate estimates

Review and correct technician estimates for margin and value

Train techs in upselling / add-on opportunities aligned with customer needs

Operational Execution

Monitor KPIs (ticket size, conversion %, callbacks, utilization)

Ensure equipment, tools, vehicle fleet are in top shape

Customer Experience & Escalations

Audit jobs post-completion to ensure quality & delight

Drive consistency of brand experience across every job

Financial & Strategic Responsibility

Recommend pricing updates, cost controls, margin improvement strategies

Forecast resource needs and justify investments

Who You Are / What You Bring

Deep technical experience in drain / plumbing / sewer services (5+ years minimum)

Prior leadership or management experience (field team supervision)

Competent in reading plans, diagnostics, scopes, etc.

Strong communicator—can lead techs and interface with customers

Organized, process-minded, metrics-driven

Valid driver’s license + solid driving record

Compensation & Benefits

This role offers a competitive on-target earnings of $85,000–$120,000 , incorporating performance-based bonuses tied to team results, profitability, and growth. We also provide paid time off, holidays, and ongoing professional development. As Zoom Drain continues to expand in Phoenix, this position comes with clear advancement opportunities into senior leadership and operations roles.

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