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Field Service Technician
Field Service TechnicianeTeam Inc • Harrisonburg, Virginia, United States
Field Service Technician

Field Service Technician

eTeam Inc • Harrisonburg, Virginia, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Pay Rate: $20 - $24/Hour


Job Title: Field Service Technician



RESPONSIBILITIES:

  • Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
  • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
  • Required to perform work on products and services of low complexity, specifically financial/ATM products
  • Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
  • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment
  • May also perform required modular swaps and unit replacements
  • Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
  • Build working relationships with customers and develop informal communication channels with customer account at the local level
  • Represents in a manner that reflects positively on the image and reputation of the company
  • Performs periodic preventative maintenance on assigned products
  • Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
  • Responsible for all assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
  • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
  • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
  • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.)
  • May require bending/squatting, walking/standing /sitting for prolonged periods
  • May be required to work on rotating shifts
  • Ensure staff productivity measures are achieved
  • Work together with Call Center Staff via PDA to recover machines
  • Work together with Security Escort Officer
  • Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited


BASIC QUALIFICATIONS:

  • High School Diploma or equivalent 0-1 years of related experience.
  • Ability to work with Microsoft Office suite
  • Experience on Windows XP, Windows 2000 operating systems required
  • Experience in PC Hardware Maintenance and support
  • A+ Certification ITE or Polytechnic in Electronics and Communications Engineering
  • Works well with minimal supervision
  • Good problem solving skills
  • Ability to pick up new skills quickly
  • Ability to work under pressure
  • Ability to meet deadlines and produce high quality work
  • Excellent interpersonal skills/customer relationship skills required
  • High level of mechanical/electrical aptitude
  • Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
  • High level of personal integrity
  • Support and promote teamwork and cooperative effort
  • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call


PREFERRED QUALIFICATIONS:


Associates Degree preferred

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Field Service Technician • Harrisonburg, Virginia, United States

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