Assistant Customer Service Manager

Job Description

Job Description

Benefits :

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Troy location.

RESPONSIBILITIES :

Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.

Assist customer service manager with all aspects of the customer service department, including but not limited to : cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.

Place primary importance on delivering superior customer service.

Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.

Train and develop cashiers and courtesy clerks to ensure efficient results.

Operate cash register following all cash management guidelines.

Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.

Ensure that cashiers are assisted with price checks in a prompt and timely fashion.

Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.

Other duties as assigned.

QUALIFICATIONS :

High school diploma or GED, required.

Previous cash handling experience, required.

Previous customer service experience, required.

Previous management experience, preferred.

Must be able to work early mornings, nights and weekends.

Must have reliable transportation.

BENEFITS :

Health

Dental

Vision

Short term disability

Accident

Hospitalization

Critical illness

Cancer

Life insurance

Flexible spending

Education reimbursement

401K match

Employee discount

Company paid life insurance policy

Company paid LTD policy

If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions.

EOE