Serviceability Engineer

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Duration : 12Months (Possibility of extension)

Shift hours : 8-4 : 30

Looking for someone who has experience in engineering and knows how to document / communicate removal replacement procedures, repair & maintenance procedures.

Responsibilities for the successful candidate

Draw on engineering documents, CAD models, and interactions with engineers to create and revise written and animated service procedures (installation, repair, maintenance, etc.) for hardware and software.

Work with subject matter experts to gain a deep understanding of products and services and translate complex information into polished content.

Develop content in alternative media forms, with consistent voice across all documentation

Test and validate service procedures involving Software, Hardware and Remote Service on physical systems.

Performing updates to our servicing procedures to achieve optimal service performance in areas of Software Installation, Upgrades, and Removal & Replacements.

Evaluate and prioritize changes and corrections submitted by field technicians.

Collaborate with Design & Development Teams, Marketing, Sales, Field Service.

Participate in and / or lead productivity initiatives.

Qualifications for success in this role

Three to five years of experience in technical writing or similar field. Experience with structured writing tools a plus (e.g. Cosima or ArborText).

Must have hands-on experience with complex mechanical and electrical systems. Experience with medical imaging systems (PET, CT, SPECT, MR) a plus.

Must have excellent communication skills, particularly in writing.

Experience with CAD and BOM structures. Teamcenter and SAP a plus.

Knowledge of PTC Vuforia Studio (or similar) a plus.

Experience animating 3D models. Experience with video editing and keyframing a plus. Experience with Creo Illustrate a plus.

Bachelors degree in a communications or technical field (computer science, engineering) or equivalent experience.

This position is best suited for individuals that possess these attributes :

Are curious and eager to learn technical concepts and pursue emerging technologies such as Extended Reality.

Detail oriented.

Possess excellent time management and project organization skills.

Self-starting and can work with minimal direction

Seniority level

Seniority level

Associate

Employment type

Employment type

Contract

Job function

Industries

Industrial Machinery Manufacturing

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