Quality Assurance Specialist

Quality Assurance Specialist

The Quality Assurance Specialist is responsible for implementing and maintaining effective programs to ensure compliance with applicable quality standards for all components of WeCARE operations. The position is also responsible for identifying, developing, coordinating and facilitating staff training programs designed to enhance operational efficiencies and program outcomes.

What you'll do :

• Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services.
• Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services.
• Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement.
• Design, execute and close preventive and corrective action plans resulting from internal and external audits.
• Identify potential areas of vulnerability and risk and provide general guidance on how to avoid or deal with similar situations in the future.
• Design, administer, analyze and report the results of staff and participant training needs assessments.
• Research, identify and recommend external trainers and training curriculum in response to identified staff and participant training needs.
• Collaborate with other departments to address quality assurance concerns.

You're a great fit for this role if you have :

Compensation $64,350-$67,000 annually Equal Opportunity Employer About Us

Mission : We are committed to improving the economic and social well-being of the impoverished and disadvantaged. For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society's most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs-all targeted to helping people achieve long-term self-sufficiency. The work of The Fedcap Group is structured within four major practice areas : Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact. The Fedcap Group also invests its time and resources in broader systems change-working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.