Appointment Scheduling Specialist

Job Description

Job Description

Appointment Scheduling Specialist – Full-Time Position – Raleigh Location

Raleigh Orthopaedic is hiring an Appointment Scheduling Specialist for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Appointment Scheduling Team plays an integral role in providing excellent service to our patients.

Responsibilities :

Manage a high volume of incoming appointment calls

Schedule new and established patient appointments

Deliver exceptional customer service to patients and team members

Preferred Experience :

2+ years of experience in a call center environment

Background in a healthcare customer service role, ideally in a large medical office setting

Strong communication and active listening skills with a professional phone presence

Ability to thrive in a fast-paced, high-pressure environment

Positive demeanor and commitment to excellent service

Proficiency with technology and willingness to learn new systems

Openness to providing feedback for process improvement initiatives

Benefits :

• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Company paid life insurance
• Paid Time Off program

Compensation :

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