Talent.com
Technical Service Manager

Technical Service Manager

AickmanandgreeneNew York, NY, US
2 days ago
Job type
  • Full-time
Job description

The Opportunity

  • Provide efficient after sales technical services to clients such as installation, testing, commissioning, repair, corrective measures and preventive maintenance of supplied dialysis machines.
  • Install dialysis machine in accordance to specified commissioning checklist with reference to the Service Manual and Instructions For Use.
  • Conduct start-ups and test runs until the machine is ready for acceptance by the client.
  • Conduct Preventive Maintenance (PM) and Technical Safety Inspection (TSI) to all installed dialysis machines according to PM and TSI checklist with reference to the Service Manual and Instruction For Use.
  • Conducts check-up, cleaning and calibration to ensure efficient machine operation and prevent breakdowns.
  • Conducts troubleshooting, corrective actions and countermeasures to correct and avert machine failure.
  • Repair and Diagnose defective machines and decide what is the most effective intervention or solution to the machine failure or breakdown.
  • Responsible for the preparation of quotation and proposal of spare parts and maintenance requirements of the clients based on the approval of the immediate superior.
  • Responsible for the preparation of necessary documents of every technical activity rendered such as service reports, commissioning reports, preventive maintenance reports and technical inspection reports.
  • Responsible for the requisition of spare parts needed for the machines in his area with the approval of the immediate superior and ensures that the installed spare parts are proper and well-documented (service reports, sales invoice, delivery receipts) and acknowledged by the clients.
  • Provide machine demonstrations and presentations to the clients.
  • Provide orientation to the clients on the proper usage of the machines, explaining every part and its functionality.
  • Ensure functionality of the dialysis machine, before, during or upon installation for the benefit of both patient and end-user and prepare honest and accurate technical recommendations and documentation to reach customer's satisfaction which develops company's integrity.

Responsibilities

  • Technical Inspection : Visual inspection of the equipment prior to installation.
  • Verify the completeness of delivered machine, accessories, user's manual and peripherals before installation.
  • Check the physical condition of the machine, crates and its boxes.
  • Site inspection : Verify the room site or location before the machine installation.
  • Assessment of room size, room ventilation and lighting condition.
  • Verify the power source and line voltage, active grounding system, type of pipes and fittings for water treatment system or reverse osmosis system.
  • Make an accurate report and recommendation signed by the customer(s) and Field Engineer.
  • Actual Installation : Site installation of machine.
  • Testing, commissioning, parameter setting and adjustments, and provide installation / technical service reports signed by the customer(s).
  • Conduct on-site basic training on operational troubleshooting to the end-user(s) particularly dialysis nurses and technicians.

    • Repair / Service and Maintenance

  • Repair of Machines : Formulate Service Protocols which develops individual responsibility for the purpose of proper customer service.
  • Perform technical evaluation and troubleshooting, provide recommendations using the technical service report form and prioritize repair and needed spare parts depending on the situation and necessity.
  • Provide price quotation / proposal addressed to the customer / end-user noted and signed by the immediate superior or department head.
  • Maintenance Under Warranty : Provide efficient service with complete calibration procedure and perform regular service visit depending on the warranty period agreement between company and customer.
  • Assessment of functional accuracy, provide technical service report and honest recommendation to achieve customer satisfaction.
  • Maintenance Under Contract : Offer Preventive Maintenance Service (PMS) agreement while explaining to the customer the value of prevention of machine downtime and ensure patient's safety.
  • Make additional and profitable income in the company which can help to build effective and reliable service department through wide range of service tools and test equipment.
  • Technical Support : If needed, attend and support the sales people in any customer concerns, during pre-bid or bidding proper to ensure the correct specifications of the product being offered.
  • Provide technical support to the Product Manager / Specialist during product demo / presentation and help in addressing any technical issues or concerns.

    • Reports and Monitoring

  • Service Report Files : Keep Service Report Files to monitor machine's status such as evaluation, installation, repair, service, and maintenance which leads to effective monitoring that can organize and address the concerns of the customer(s).
  • Provide Service Report Forms, PMS checklist and formulate Maintenance Procedures to customer(s) without compromising manufacture guidelines.
  • On time submission of reports to the immediate superior.
  • Attend regular meetings, conventions and trainings to enhance technical knowhow which can resolve different service issues and concerns.
  • Should be courteous, organized, motivated and possess excellent customer service abilities.
  • Escalation of unsolved service issues to the immediate superior or department head.

    • Requirements

  • Graduate of any four (4) or five (5) year college course, preferably engineering or any technical course.
  • Good oral and written communication
  • Computer literate
  • With at least two (2) years actual experience in technical support.
  • Experience in Dialysis environment is an advantage.
  • Preferably with experience from the medical industry or medical facilities
  • Skills and Abilities : Good oral and written communication skills, good analytical skills, results oriented, pleasing personality.
  • Working Condition : Minimum 80% field work, once a week reporting to office or as needed.

    • J-18808-Ljbffr

    Create a job alert for this search

    Technical Service Manager • New York, NY, US

    Related jobs
    • Promoted
    Service Delivery Manager

    Service Delivery Manager

    Syntricate TechnologiesBerkeley Heights, NJ, US
    Full-time
    Required Skills : SAP Basis SAP ECC Functional knowledge Proficiency in leading both physical and virtual teams Innovator with quick absorption of new technologies. strong understanding of technolog...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Manager

    Technical Support Manager

    Atlantic Partners CorporationQueens, NY, United States
    Full-time
    The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure.Th...Show moreLast updated: 11 days ago
    • Promoted
    Service Delivery Manager - Parsippany, NJ

    Service Delivery Manager - Parsippany, NJ

    StaffingParsippany, NJ, US
    Full-time
    Service Delivery Manager, Infrastructure Services.Location : Parsippany, NJ (Hybrid).Job Description : Looking for a Service Delivery Manager (SDM) to enable the delivery of high-quality IT Infrastru...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Implementation Manager

    Technical Implementation Manager

    Oscar HealthNew York, NY, US
    Full-time
    We're hiring a Technical Implementation Manager to join our Plus Oscar team.Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our ...Show moreLast updated: 30+ days ago
    • Promoted
    Service Network Manager

    Service Network Manager

    VirtualVocationsNewark, New Jersey, United States
    Temporary
    A company is looking for a Service Network Manager for a 6-month contract.Key Responsibilities Identify and recruit Field Service Partners (FSPs) to enhance service delivery Lead the contracting...Show moreLast updated: 3 days ago
    NetSuite Technical Manager

    NetSuite Technical Manager

    CBIZUSA, New York, New York
    Full-time
    With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients a...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Product Manager, PaymentsTel Aviv

    Technical Product Manager, PaymentsTel Aviv

    MelioNew York, NY, US
    Full-time
    Join our team in New York City to enhance our customer experience.This role focuses on providing exceptional service and support to our customers, ensuring a positive and memorable experience with ...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Solutions Manager

    Technical Solutions Manager

    Becton DickinsonFranklin Lakes, NJ, US
    Full-time
    Technical Solutions Support Team Member.This individual is a member of the Technical Solutions Support team at BD Pharmaceutical Systems (PS) and plays a key role in managing the customer experienc...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Account Manager

    Technical Account Manager

    VirtualVocationsNewark, New Jersey, United States
    Full-time
    A company is looking for a Technical Account Manager, Commercial - East.Key Responsibilities Provide expert guidance on deployment and operational best practices, serving as the primary liaison f...Show moreLast updated: 30+ days ago
    • Promoted
    Service Manager

    Service Manager

    EMCOR GroupPompton Plains, NJ, US
    Full-time
    Key responsibilities include, but are not limited to : .Overall P&L responsibility to include : Sales, Net profit, receivables, expenses, contract retention, etc. Manage technician / office employees.Mai...Show moreLast updated: 6 days ago
    • Promoted
    Service Delivery Manager

    Service Delivery Manager

    SamprasoftBerkeley Heights, NJ, US
    Full-time
    Responsibilities : Manage the RUN service and supervise its functioning to ensure user effectiveness, adoption, and operational excellence for Supply Chain & Finance applications.Show moreLast updated: 30+ days ago
    • Promoted
    CUAS Technical Manager

    CUAS Technical Manager

    LMI Consulting, LLCNew York, NY, United States
    Full-time
    Salaried High Fringe / Full-Time.Counter Unmannded Aircraft Systems (C-UAS).This is on-site position in the New York City area and requires the ability to obtain a Secret clearance or higher.LMI is a...Show moreLast updated: 4 days ago
    • Promoted
    Senior Manager, Technical Services

    Senior Manager, Technical Services

    Cooper Cos.Livingston, NJ, US
    Full-time
    Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.The goal is to present a clean, beautiful, and high signal to noise ratio version ...Show moreLast updated: 30+ days ago
    Service Manager

    Service Manager

    Mr. ApplianceJAMESBURG, NJ, US
    Full-time
    Are you the technician others call when they are stuck? Do you get excited when teaching your knowledge of appliances to other technicians? Do you enjoy helping others and teaching your craft? Woul...Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Manager

    Service Delivery Manager

    KaavBerkeley Heights, NJ, US
    Full-time
    Responsibilities : Manage the RUN service and supervise its functioning to ensure user effectiveness, adoption, and operational excellence for Supply Chain & Finance applications.Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Manager (Queens)

    Technical Support Manager (Queens)

    Atlantic Partners CorporationQueens, NY, US
    Part-time
    The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure.Th...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Technical Support Manager (Queens)

    Technical Support Manager (Queens)

    Atlantic PartnersQueens, NY, United States
    Full-time
    The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure.Th...Show moreLast updated: 5 hours ago
    • Promoted
    Client Service Manager

    Client Service Manager

    Canon USANew York, NY, US
    Full-time
    Responsible for all activities for a specifically assigned large customer account.Responsibilities include maintaining compliance with established standards and policies for the operation, managing...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Sales Manager - Ingredient Manufacturing - REMOTE

    Technical Sales Manager - Ingredient Manufacturing - REMOTE

    Michael PageNew York, NY, US
    Remote
    Full-time
    Opportunity to influence sustainable food innovation.Key role in driving revenue growth within functional food and nutraceuticals. Our client is a fast-growing, innovation-driven manufacturer of nat...Show moreLast updated: 30+ days ago
    • Promoted
    IDCS Technical Manager

    IDCS Technical Manager

    SHIPiscataway, NJ, US
    Full-time
    SHI's Integrated Data Center Solutions (IDCS) team is driving a bold transformationfrom legacy infrastructure to AI-powered delivery. As the IDCS Technical Manager, you'll lead a high-impact team of...Show moreLast updated: 20 days ago