Senior General Manager - Retail Property Management

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

The Senior General Manager (SGM) will lead multiple retail property teams at 3 or more retail properties. Their primary focus is on achieving financial results, marketing and operating objectives, and implementing strategic plans. This position calls for an assertive, professional leader with strong management skills and the ability to work collaboratively with on-site personnel, corporate JLL employees and client representatives. Other important factors for success include identifying and deploying best practices, as well as the ability to manage and perform to the best interest of JLL and the client. The Senior General Manager serves as the client’s contact and oversees the Property Management efforts within a designated group of properties, and provides leadership to managers and professional staff.

What your day-to-day will look like :

• Develop and implement an annual business plan to achieve budgeted net operating income for property
• Direct the preparation and implementation of all annual financial reports including the annual budget, management plan, marketing plan, marketing budget, and annual report
• Direct the preparation and submission to asset manager of all monthly / quarterly financial reports, forecasts, and sales reports
• Manage property’s capital expenditures to budgeted levels
• Monitor the collections of all rents and execute appropriate collection process
• Negotiate all tenant rent reduction or termination requests the property’s leasing agent to ensure budgeted leasing activity occurs
• Ensure tenant satisfaction by implementing retention program
• Enforce all tenant lease requirements
• Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue
• Manage the activities of the property’s marketing manager in conjunction with the regional marketing manager
• Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales
• Maintain an appropriate level of involvement in community affairs representing both the property’s interest and the interest of JLL
• Have thorough knowledge of area market including all competitive properties and area demographics
• Oversee competitive bidding for service contracts and act as primary contact for contractors and vendors.
• Ensure property, or properties, are operating in accordance with JLL best practices
• Maintain safety, cleanliness and integrity of all areas of buildings, systems and equipment for all property users
• Direct and supervise the activities of all property employees, and prepare team to respond in emergency and crisis situations
• Serve as a resource for special projects such as the budget review committee
• Establish goals and provide constructive feedback, regular coaching, and career development input throughout the year to help Property Managers / General Managers.
• Work in conjunction with property’s leasing agent to execute new and renewal leases to meet or exceed client objectives
• Participating in regional and national property management initiatives

Required Qualifications :

Location :

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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Accepting applications on an ongoing basis until candidate identified.

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