Support Associate - White House Black Market

Support Associate

The Support Associate is responsible for supporting a customer and product-focused sales culture where core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. Operational Excellence includes processing merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, and ensuring new products are properly merchandised and represented in a timely manner. Customer Experience involves supporting Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience. Teamwork and Growth promotes an inclusive, collaborative approach to problem solving and seeks personal developmental opportunities and readily solicits feedback.

Competencies include living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance, managing complexity, planning and aligning, organizational savvy, and courage.

Qualifications include a high school diploma or equivalent, previous stock or cashier experience preferred, must be 18 years of age or older, excellent communication skills, excellent customer service skills, strong organizational skills and ability to multi-task in a fast-paced environment, able to learn or adapt to technology provided by the company, must be able to work the majority of the shift standing, ability to work quickly and within strict timelines, ability to demonstrate teamwork, exposure to visual merchandising and product placement techniques desired, communicate with customers, Associates, and Management; wear / communicate with headset. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical requirements include constant walking/standing 67-100% of 8-hour shift, occasional lifting up to 50 lbs. 1-33% of 8-hour shift, frequent climbing 34%-66% of 8-hour shift.