Help Desk/Desktop Support Technician
F2OnSite
Boston, MA, United States
Temporary
Help Desk / Desktop Support Technician - Boston, MA
- Monday - Friday
- 3 month temp to perm opportunity
Qualifications and Education Requirements
- 2 years+ experience as a help desk technician or other customer support role as well as working in a Windows / Mac environment.
- Strong PC software and troubleshooting skills.
- Good understanding of Windows 10, Mac OS X, and Office 365 products
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Mac and PC hardware, Printers, scanners, computer peripherals
- Imaging
- Hardware and software troubleshooting face to face and via phone
- Ticketing System documentation
Role and Responsibilities
- Provide day-to-day desktop support such as identifying, researching, and resolving technical issues.
- Respond to inquiries via email, phone, or ticketing system - Fresh Service. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved.
- Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.
- Support small number of Mac OS X machines.
- Responsible for On-boarding and Off-boarding task, including all application accounts, email, phone setup, and training.
- Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
- Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
- Maintain conference room audio / visual system and related equipment.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Log all helpdesk tickets in helpdesk application.
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures.
- Ability to learn new applications and procedures as they become part of the day to day associate work process
Responsibilities
- Troubleshooting the following.
- Windows 10 / 11, MacOS .
- Citrix.
- IBM Access Client to access iSeries.
- Lotus Notes.
- Printing.
- Office 365 suite.
- Basic networking
- Imaging
- Good communication and documentation
Applications Nice to have but not required
- SCCM
- Lotus Notes
- IBM Access Client
- iPhones
- iPads
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
5 days ago