UM Coordinator 2 - Weekend Work

UM Administration Coordinator 2

Become a part of our caring community and help us put health first. The UM Administration Coordinator 2 contributes to administration of utilization management. The UM Administration Coordinator 2 performs varied activities and moderately complex administrative / operational / customer support assignments. Performs computations. Typically works on semi-routine assignments. The UM Administration Coordinator 2 provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members. Decisions are typically focus on interpretation of area / department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization / timing, and works under minimal direction. Follows standard policies / practices that allow for some opportunity for interpretation / deviation and / or independent discretion.

Required Qualifications :

• Minimum 1 year of customer service experience, including the ability to effectively de-escalate challenging situations
• After training, you must be available to work 4 days a week for 10 hour shifts during the hours of 6am 7pm EST. You will also be REQUIRED to work at least one weekend day (Saturday or Sunday).
• Excellent verbal and written communication skills
• Demonstrated attention to detail
• Ability to navigate process flows and follow procedure documents
• Proficient keyboarding skills for data entry and documentation
• Capacity to multitask across various computer systems while engaging with providers or members
• Quick aptitude for learning and navigating new technology systems and applications
• Proficiency in Microsoft Office applications, including Word and Excel
• A designated workspace, with a closed door, that minimizes distractions and meets leadership approval
• Must effectively manage personal responsibilities to ensure a professional work environment conducive to achieving performance goals

Preferred Qualifications :

Additional Information :

Work-At-Home Requirements :

Interview Format :

Humana Benefits :

Social Security Task :

Humana value's personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours : 40

Pay Range : The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.