Senior Manager, Customer Advocacy

Senior Customer Advocacy Manager

We're looking for a Senior Customer Advocacy Manager to step into a high-impact interim leadership role while our Director of Customer Advocacy is on maternity leave. In this role, you'll oversee our advocacy team and drive execution across a portfolio of strategic programs that celebrate and elevate our customers as true champions of our brand.

This position combines interim leadership responsibilities with hands-on program ownership. You'll guide a small team, ensure continuity of critical programs, and serve as a visible partner to Marketing, Sales, Customer Success, and Product to keep advocacy initiatives running at full strength.

At the same time, you'll also continue to drive long-term advocacy and recognition programsdesigning initiatives that spotlight customer impact, foster loyalty, and strengthen our brand.

This is a remote opportunity within Canada and the US. What we're looking for :

• 68 years of experience in customer advocacy, customer marketing, community, or related roles, ideally in B2B SaaS or technology.
• Proven track record of building and scaling advocacy programs (e.g., references, case studies, customer communities, executive boards, recognition initiatives).
• Experience managing people, either directly or through interim / project leadership, with strong coaching and mentoring skills.
• Strong project management skillsable to juggle multiple initiatives, deadlines, and cross-functional stakeholders.
• Excellent communication and executive presence, with comfort engaging customers from practitioners to C-level executives.
• Hands-on experience with platforms such as SlapFive, Gainsight, and Salesforce.
• Creative thinker with a strong sense of how to design customer experiences that inspire loyalty and advocacy.
• Strategic mindset with the ability to balance short-term execution and long-term scalability.

What you can expect :

Key Programs You Will Oversee :

Advocacy & Recognition Programs (Long-Term Scope) :

USA-based roles only : The annual base salary for this role is between $139,000 USD and $187,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only : The annual base salary for this role is between $131,000 CAD and $177,000 CAD, plus immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values : keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution.

Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technologyincluding AIto achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Passwordit's an essential part of how we will be successful at 1Password.

Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to : annual department-wide offsites, team meetings, and customer / industry events.

What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer : Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your