Director, Preferred Provider Solutions

Job Description

The opportunity

John Hancock is transforming our Long-Term Care business to help our customers age in place and receive the care that they need.

This team focuses on providing access to high-quality and affordable long-term care providers to our customers when they need it.

As the LTC Preferred Provider Network Solutions Lead, you will play a pivotal role in supporting our long-term care preferred provider vision.

This role reports into the Head of the LTC Preferred Provider Network. You will be responsible for supporting the development and execution of the preferred provider strategy, conducting market research, and driving business development initiatives.

Your expertise in analyzing market trends, identifying opportunities, and building strategic partnerships will be essential in shaping the future of our preferred provider strategy and drive significant value.

Responsibilities

Strategy Development & Planning : Collaborate with cross-functional teams to support the development and implementation of strategic plans for preferred provider solutions.

Identify market trends, competitive landscape, customer needs, and provider needs to drive access to affordable and quality care.

Market Research : Collaborate with our market research and HCD teams to conduct thorough market research to understand customer and provider preferences.

Utilize the research to identify opportunities for product / service enhancements, differentiation, and ways to achieve key business outcomes.

Business Development : Identify and pursue new business opportunities, including strategic partnerships, alliances, and collaborations.

Build and maintain relationships with key stakeholders, industry influencers, and potential partners. Negotiate and finalize agreements to drive profitability and provide access to quality care.

Conduct ROI Analysis : Support the creation of comprehensive business cases outlining the potential benefits, costs and risks associated with a particular investment.

Performance Analysis : Monitor and analyze key performance metrics to evaluate the effectiveness of preferred provider solutions.

Identify areas for improvement and develop strategies to optimize performance and achieve targets.

Cross-functional Collaboration : Work closely with sales, marketing, HCD, operations, IT, and other teams to align preferred provider solutions with overall business objectives.

How will you create impact?

This role is critical in providing affordable and quality care to our customers, at a time when they need it most.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Curious and data-driven individual who focuses on outcomes vs. output.

Experience in market research, strategy, or business development is highly desirable.

Business Knowledge in long-term care insurance, healthcare insurance or Medicare / Medicare in the US market preferred.

Understanding of geriatric care providers and services (Home Health, Assisted Living, Skilled Nursing, etc.)

Strong understanding of aging population health care needs.

Proven track record of identifying, evaluating, and implementing solutions.

Excellent analytical, strategic planning, and project management skills.

Strong communication and interpersonal skills, with the ability to collaborate effectively.

Ability to thrive in a fast-paced, dynamic environment.

Minimum of 10 years of experience in a business role.

What can we offer you?

A competitive salary and benefits packages.

Opportunity to work on a new team and help set the strategy from the beginning.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$114,975.00 USD - $206,955.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife / John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension / 401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company : John Hancock Life Insurance Company (U.S.A.)