Financial Aid Clerk V

Financial Aid Clerk V

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RSS Job Feed Department : Financial Aid Locations : Framingham, MA Posted : Oct 8, 2025 Closes : Open Until Filled Type : Full-time Non-Exempt Position ID : 193725

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About Framingham State University :

Framingham State University was founded in 1839 for a singular purpose - to meet a public need and promote the public good. At our founding as the nation's first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs, and while we are proud of our roots as a teachers' college, we have grown far beyond them. Public need continues to evolve, and FSU right along with it. Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, working for Fortune 500 companies right here in Framingham, and so much more. FSU is a proudly public and truly transformative institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs in a highly personalized teaching environment. Our programs have expanded, but our purpose and commitment to public education for the public good remain steadfast.

FSU currently enrolls about 3,000 undergraduate and 1,200 graduate and professional students, offers 60 undergraduate and graduate programs in the arts and humanities, behavioral and social sciences, and professional fields, and enrolls 48% BIPOC students and 54% first-generation college students in our undergraduate programs. We are deeply committed to inclusive excellence and strive to promote a culture of equity and antiracism. This commitment has earned FSU eight Insight Into Academia Higher Education Excellence and Distinction (HEED) Awards and led to our recognition in the Great Colleges to Work For program. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

FSU is ideally situated between Boston and Worcester on land originally stewarded by the Nipmuc people for thousands of years. FSU and the surrounding area are steeped in history, achievement, and innovation, and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Early leaders found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at www.framingham.edu / careers .

Job Description :

GENERAL STATEMENT OF DUTIES :

Assists in managing the reception area for the Financial Aid Office within the Student Services Center, responding to inquiries, processing financial aid paperwork, and handling other clerical duties as assigned.

SUPERVISION RECEIVED :

Reports directly to the Director of Financial Aid

SUPERVISION EXERCISED :

Supervises student employee personnel assigned to the area at the discretion of the Director of Financial Aid.

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES :

• Provides front-line, exceptional customer service for the Financial Aid Office within the Student Services Center in person and via phone
• Manages the Financial Aid Office email account, responding to inquiries and forwarding them as necessary
• Processes financial aid application documents, including data entry into PowerFAIDS
• Assists with training and supervision of student employees
• Assists with office mailings (award letters, loan exit interviews, satisfactory academic progress mailings)
• Updates the Student Service Center web / intranet page
• Covers extended hours for the Financial Aid Office within the Student Services Center
• Monitors inventory and orders office supplies as needed.
• Assumes responsibility for special projects as assigned.

WORKING CONDITIONS :

Work is performed on-site in the Financial Aid Office within the Student Services Center. Office environment, prolonged periods of time spent sitting and / or standing, frequent work at fast pace with unscheduled interruptions. Frequent computer and telephone use at workstation throughout shift. Responsibilities occasionally may require an adjustment work schedule, overtime, and evening / weekend hours. Public contact position requiring appropriate business-like apparel.

Requirements :

MINIMUM QUALIFICATIONS :

Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions :

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational / technical high school may be substituted for a maximum of one year of the required (A) experience.

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational / technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required (A) experience.

III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required (A) experience.

NOTE : Educational substitutions will only be permitted for a maximum of two years of the required (A) experience. No substitutions will be permitted for the required (B) experience.

PREFERRED QUALIFICATIONS :

Additional Information :

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a union title of Clerk V. The bi-weekly pay rate is $2068.95 (grade 15, step 1).

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.

Application Instructions :

Candidates must apply online by submitting :

For best consideration, please submit application materials by October 21, 2025. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and / or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu .