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Senior Client Success ManagerVirtualVocations • Seattle, Washington, United States
Senior Client Success Manager

Senior Client Success Manager

VirtualVocations • Seattle, Washington, United States
14 days ago
Job type
  • Full-time
Job description
Managing a portfolio of clients, the full-time Senior Client Success Manager will serve as the primary relationship owner throughout the client lifecycle, leading updates and managing client health in a remote setting. Key responsibilities Serve as the primary relationship owner for an assigned client portfolio from activation through renewal Proactively manage client health, identifying at-risk accounts and coordinating recovery plans Drive cross-sell and upsell opportunities while managing the renewal cycle and executing retention strategies Required qualifications Proven experience in client relationship management or customer success roles Strong understanding of business priorities and strategic goals in a client-focused environment Experience with Salesforce or similar CRM tools for opportunity documentation and pipeline advancement Ability to resolve escalated support, contractual, and financial issues effectively Demonstrated ability to manage multiple clients and projects simultaneously
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Senior Client Success Manager • Seattle, Washington, United States

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