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Customer Support LeadVirtualVocations • Hampton, Virginia, United States
Customer Support Lead

Customer Support Lead

VirtualVocations • Hampton, Virginia, United States
12 days ago
Job type
  • Full-time
Job description
To support a dynamic Customer Support team, the full-time remote Customer Support Lead will provide advanced technical support, coordinate daily operations, mentor team members, and serve as the primary escalation point for complex customer issues. Key responsibilities Troubleshoot complex support issues and monitor support queue health to meet service level agreements Lead daily Support Scrum meetings, facilitate communication of priorities, and coordinate workload distribution across the team Mentor and coach Customer Support Specialists, conduct quality assurance reviews, and assist with onboarding and training of new staff Required qualifications Minimum of 4+ years of customer support experience with advanced product knowledge Demonstrated ability to lead, mentor, and train peers effectively Strong customer service and conflict resolution skills Experience with support metrics, service levels, and operational reporting Proficiency in Microsoft Office, Teams, and support management systems
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Customer Support Lead • Hampton, Virginia, United States

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