Talent.com
VirtualVocations
Director of Client SupportVirtualVocations • Durham, North Carolina, United States
Director of Client Support

Director of Client Support

VirtualVocations • Durham, North Carolina, United States
1 day ago
Job type
  • Full-time
Job description
Leading the Client Support function, the full-time Director of Client Support will manage a team of Support Specialists, establish service standards, and ensure high-quality support delivery for enterprise legal AI clients in a remote setting. Key responsibilities Lead and develop the Support team, defining performance standards and ensuring accountability Establish and maintain service level agreement (SLA) targets for response and resolution times, and customer satisfaction Design operational infrastructure for triage and escalation processes to efficiently route client issues Required qualifications 5+ years in customer support, with at least 2 years managing a technical support team at a B2B SaaS company Experience building support operations, including SLA frameworks and knowledge base infrastructure High aptitude for learning new software tools and a commitment to developing deep platform expertise Proficiency with support platforms such as Zendesk, Intercom, or HubSpot Service Hub Bachelor's degree required
Create a job alert for this search

Director of Client Support • Durham, North Carolina, United States

Similar jobs

Director, Product Management - Remote Healthcare EHR

Harris ComputerNC, United States
Full-time

Harris Computer is seeking a Director of Product Management for their Clinical portfolio, focused on owning and guiding their Electronic Health Record (EHR) solution.This remote role requires signi... Show more

 • Promoted

Client Relations Manager

GreenscapeDurham, NC, United States
Full-time

Are you passionate about cultivating connections, thriving on independence, and seeking personalized rewards? Do you find fulfillment in the fast-paced world of landscaping, where every project is ... Show more

 • Promoted

Director of Operations | Full-Time | Durham Convention Center

Oak View GroupDurham, NC, United States
Full-time

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.Offering an unmatched, 360-degree solution set for a collection of... Show more

 • Promoted

Fixed Operations Director

Hendrick Automotive GroupDurham, NC, United States
Full-time

Location: 127 Kentington Drive, Durham, North Carolina 27713.Summary: Responsible for overseeing Service Operations in the dealership(s).The Service Operations Director is responsible for operation... Show more

 • Promoted

Product Director: Client Onboarding Platform

慨正橡扯NC, United States
Full-time

North Carolina seeks a Product Director to lead client onboarding and documents platform, shaping strategy, architecture, and delivery at scale.You will guide cross‑functional teams, align platform... Show more

 • Promoted

Director, Corporate Applications

Alcami CorporationNelson, NC, United States
Full-time

Director, Corporate Applications.At Alcami, we deliver reliable solutions that unlock the potential of transformative medicines from discovery to commercialization, through trusted partnership with... Show more

 • Promoted

Director, Global Personalized Support

NutanixDurham, NC, United States
Full-time

Director Of Global Designated Support.Hungry, Humble, Honest, with Heart.The Director of Global Designated Support will own the end-to-end strategic direction and delivery for our most prestigious ... Show more

 • Promoted

Director, Outsourced Services (Req#1276)

ePlus inc.Durham, NC, United States
Full-time

As Director of Outsourced Services, you will be responsible for the strategy, governance, and performance of ePlus's outsourced services partner network.You will oversee the full lifecycle of outso... Show more

 • Promoted

Client Relationship Manager M-F 8 AM - 5 PM EST

UPS USDurham, NC, United States
Permanent

Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better ever... Show more

 • Promoted

Partner - Private Client Services (51530)

Citrin Cooperman & Company, LLPDurham, NC, United States
Full-time

Partner - Private Client Services.Salary/year Position Type Full Time / Experienced Level Category Tax.Citrin Cooperman offers a dynamic work environment, fostering professional growth and collabor... Show more

 • Promoted

National Mission Critical Client Leader

DLR GroupDurham, NC, United States
Full-time

National Mission Critical Client Leader.DLR Group is an integrated design firm with a promise to elevate the human experience through design.This fuels the work we do around the world and inspires ... Show more

 • Promoted

Director, Software Engineering

Fidelity InvestmentsDurham, NC, United States
Full-time

Develops, designs, implements, and supports applications running within the Amazon Web Services (AWS) Cloud.Develops and oversees software system testing and validation procedures, programming, and... Show more

 • Promoted

Director of Platform Engineering – Brokerage Operations

JobtailorNC, United States
Full-time

Jobtailor in United States (North Carolina) seeks an experienced software engineering leader at the director level to guide the Operations Workstation platform's modernization and strategy.You will... Show more

 • Promoted

Director, Provider Service Design & Provider Experience

Personal Genome Diagnostics (pgdx)Durham, NC, United States
Full-time

Director, Provider Service Design & Provider Experience.Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, ... Show more

 • Promoted

Director, Business Operations - CloudOps Software & Platform

Hewlett Packard Enterprise Development LPDurham, NC, United States
Full-time

Director, Business Operations - CloudOps Software & Platform.This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.Hewlett Pac... Show more

 • Promoted

Associate Director, FP&A - US - Remote

Worldwide Clinical TrialsDurham, NC, United States
Remote
Full-time

Associate Director, Global FP&A.We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those w... Show more

 • Promoted

Director, Product Management - Remote Healthcare EHR

Altera Digital HealthNC, United States
Full-time

Altera Digital Health is looking for a Director of Product Management for the Clinical portfolio.This role involves developing strategies for their core Electronic Health Record (EHR) solution.The ... Show more

 • Promoted

Clinical Director

Bradford at WarriorDurham, NC, United States
Part-time

Red Oak Recovery Center is a clinician-run treatment program with campuses established to serve the needs of our clients.Our Red Oak campuses offer a unique blend of clinical rehabilitation, 12 ste... Show more

 • Promoted

Pharmacy Director

Veracity SolutionsRoxboro, NC, United States
Full-time

Pharmacy Director - Roxboro, NC 27573.Active license by the North Carolina Board of Pharmacy.Hospital-base clinical pharmacy experience.Basic Life Support (BLS) and Advanced Cardiovascular Life Sup... Show more

 • Promoted

Director, Business Operations - CloudOps Software & Platform

Hewlett Packard EnterpriseDurham, NC, United States
Full-time

Director, Business Operations - CloudOps Software & Platform.This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.Hewlett Pac... Show more