Mortgage Inside Sales Manager

Position Summary

The Mortgage Inside Sales Team Lead is responsible for coaching, motivating, and supporting a team of Inside Sales Loan Officers or Mortgage Sales Representatives who engage with warm leads—including credit trigger leads, listing alerts, cash-out refinance opportunities, and other inbound and outbound prospects.

This role is focused on driving team performance, improving lead conversion rates, and ensuring an exceptional borrower experience from the first point of contact through pre-qualification. The Team Lead acts as both a high-performing loan originator and a mentor to the sales team.

Key Responsibilities

Leadership & Team Management

• Lead, train, and mentor a team of Inside Sales Loan Officers or Lead Specialists to achieve daily, weekly, and monthly sales goals.
• Monitor performance metrics (call volume, contact rates, conversion rates, funded loans, etc.) and provide coaching for continuous improvement.
• Conduct daily huddles and one-on-one performance reviews.
• Partner with management to implement sales strategies, scripts, and process enhancements.

Sales & Pipeline Management

Reporting & Analytics

Qualifications