Talent.com
ASM Research
Computer Support Specialist IASM Research • Atlanta, GA
Computer Support Specialist I

Computer Support Specialist I

ASM Research • Atlanta, GA
30+ days ago
Job type
  • Full-time
Job description

Job Description

Installs, changes, and repairs basic problems of personal computer hardware and software systems, and provides technical assistance to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.

  • Installs and performs minor or basic repairs to hardware, software, or peripheral equipment, following design or installation specifications and solutions documentation.
  • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities and ensures timely resolution of issues. Escalates unresolved or more complex issues to next level.
  • Provides support to end users on a variety of routine issues. Responds to telephone calls, email and personnel requests for technical support.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures under the direct supervision of the computer support supervisor.
  • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
  • Collaborates with team members to resolve information technology issues and implement process improvements.

Minimum Qualifications

  • High School Diploma; technical or trade school training a plus
  • 0-2 years of technical support experience

Other Job Specific Skills

  • Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
  • Knowledge of assigned hardware and/or software products required.
  • Requires working knowledge of personal computers and peripherals.
  • Stays up to date technically and applies new knowledge to job.
  • Ability to learn how systems should work and how changes in conditions, operations, and the environment may affect outcomes.
  • Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Actively looks for ways to help people in the most efficient manner.
Create a job alert for this search

Computer Support Specialist I • Atlanta, GA

Similar jobs

Customer Support Specialist I

Southern StatesHampton, GA, United States
Full-time

The Customer Support Specialist I is a liaison between a network of customers and manufacturer's representatives (agents) and Southern States resources.Technical aptitude and problem-solving skills... Show more

 • Promoted

IT Support Specialist

Padmore Global Connections LLCAtlanta, GA, United States
Full-time

Atlanta, Georgia, United States.Interview Type: Either Web Cam or In Person.Short Description: Under general supervision, provides management information system user support, either by phone or sit... Show more

 • Promoted

IT Support Specialist, Tier I - Shared Services

National Christian FoundationAlpharetta, GA, United States
Full-time

Headquartered in Alpharetta, Georgia, National Christian Foundation (NCF) is a 501(c)(3) charitable grantmaking ministry that provides creative giving solutions and inspires biblical generosity amo... Show more

 • Promoted

IT Support Specialist (Hybrid)

Epika Fleet ServicesAtlanta, GA, United States
Full-time

Epika Fleet Services is looking for an IT Support Specialist to provide advanced technical support for our end users in our Atlanta brand-offices.The ideal candidate will handle escalated support i... Show more

 • Promoted

Client Support Specialist

OxBlue - Part of HexagonAtlanta, GA, United States
Full-time

Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects.We create an extraordinary client experience by acting as a proactive partner, rat... Show more

 • Promoted

IT Support Specialist 1

BizTek PeopleAtlanta, GA, United States
Full-time

Job Title: Support End User Computers for Service Delivery.Job Summary: Support End User Computers for Service Delivery.This position will support two locations 2 Peachtree Street in Atlanta and ou... Show more

 • Promoted

IT Support Specialist III

My3Tech IncAtlanta, GA, United States
Full-time

JOb:GA DDS IT Support Specialist 3.Location : DDS Headquarters, 2206 Eastview Pkwy NE, Conyers, GA 30013.Under direct supervision, provides management information system user support on a continuin... Show more

 • Promoted

IT Support Specialist

Syntricate TechnologiesAtlanta, GA, United States
Full-time

Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit.Troubleshoots end-user problems.Coordinates with IT staff on ... Show more

 • Promoted

IT Support Specialist

Temporal TechnologiesAtlanta, GA, United States
Full-time +1

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster.We are on a m... Show more

 • Promoted

IT Support Specialist

Disguise TechnologiesAtlanta, GA, United States
Full-time

We are seeking an IT Support Specialist based in the Atlanta office to serve as a key point of contact for help desk requests across our global offices.This is a hands-on role combining both desk-s... Show more

 • Promoted

Solution Tech II - Windows & Network Support Pro

CNA SearchAtlanta, GA, United States
Full-time

A technology solutions provider is seeking a Solution Technician II in Atlanta, Georgia.This role involves providing in-house resolutions for escalated Windows system needs, maintaining exceptional... Show more

 • Promoted

IT Support Specialist 1

TekwissenDecatur, GA, United States
Full-time

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world.Our client provides a full range of services including web portal providing information o... Show more

 • Promoted

IT Support Specialist

TechDigital CorporationAtlanta, GA, United States
Full-time

Primary Skills Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging Required · 4+ years experience in Info... Show more

 • Promoted

IT Support Specialist 2

4P Consulting IncAtlanta, GA, United States
Full-time

Under general supervision, provides management information system user support, either by phone or site visit.Troubleshoots end-user problems.Analyzes and designs software modifications to meet use... Show more

 • Promoted

DECAL IT Support Specialist 2

InstantServe LLCAtlanta, GA, United States
Full-time

Under general supervision, provides management information system user support via phone or site visit.Troubleshoots end-user problems.Analyzes different end computing issues and provide resolution... Show more

 • Promoted

IT Support Specialist I

ASM Research, An Accenture Federal Services CompanyAtlanta, GA, United States
Full-time

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (ope... Show more

 • Promoted

Customer Support Specialist

CoserveAtlanta, GA, United States
Full-time

Our Customer bridges healthcare providers and suppliers to ensure both sides know more about who they are doing business with today and who they should do business with tomorrow.Our Customer levera... Show more

 • Promoted

Technical Support Specialist

FortinetAtlanta, Georgia, United States
Full-time

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers.The candidate w... Show more

 • Promoted

Cloud Customer Support Specialist (GA)

ASM ResearchAtlanta, GA, United States
Full-time

We are seeking a Customer Support Specialist to join our Microsoft operations team supporting critical government cloud environments.This role combines technical troubleshooting with customer advoc... Show more

 • Promoted

Operations Support Specialist II Customer Service

American Express Global Business TravelAtlanta, GA, United States
Full-time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry.We're here to help our colleagues achieve success a... Show more