Collaborating closely with product managers and engineering teams, the full-time remote Senior Business Systems Analyst will design scalable customer care processes, translate complex requirements into actionable specifications, and drive product quality assurance to enhance operational efficiency. Key responsibilities Partner with Product Managers to map end-to-end workflows and ensure technical systems align with operational goals Translate high-level product intent into detailed functional and technical specifications for engineering teams Lead User Acceptance Testing (UAT) and serve as the primary contact for domain quality and issue resolution Required qualifications 5+ years of experience as a Business Systems Analyst or in a similar role delivering complex technical solutions Proficiency in SQL and experience building actionable dashboards and reporting tools Hands-on experience with architecting integrations across enterprise systems Deep familiarity with Agile/SDLC methodologies and customer care operations Bachelor's degree in a related technical or business field, or equivalent practical experience
Senior Business Systems Analyst • San Francisco, California, United States
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