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Senior Technical Support EngineerVirtualVocations • Murfreesboro, Tennessee, United States
Senior Technical Support Engineer

Senior Technical Support Engineer

VirtualVocations • Murfreesboro, Tennessee, United States
10 days ago
Job type
  • Full-time
Job description
Working remotely on a shifted workweek schedule, the full-time Senior Technical Support Engineer will provide high-quality technical assistance, manage case escalations, and ensure seamless customer experiences by addressing product-specific issues and responding to alerts. Key responsibilities: Interacting with customers to identify and resolve technical issues efficiently Acting as Queue Manager during weekend shifts to ensure effective case handling Collaborating with cross-functional teams to troubleshoot and document product issues Required qualifications: Minimum of 5 years of related experience with a Bachelor's degree or equivalent work experience Strong background in Linux, Unix, and Windows Enterprise Server OS Solid understanding of Internet protocols such as HTTP, SSL, and IPv4/v6 Experience with cloud-based platforms like AWS, Azure, or Google Cloud Platform Excellent troubleshooting skills and ability to prioritize workload in a fast-paced environment
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Senior Technical Support Engineer • Murfreesboro, Tennessee, United States

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