Insurance Customer Service Representative - Allstate Agency

Job Description

Job Description

NOTE : An Assessment is required to be considered for position. The Assessment invite will be sent after application, and is required for consideration. Thank you in advance.

Pay scale based on skill and experience level, as well as bonuses earned.

Join Allstate - Barres Insurance Group , a reputable and well-established name in the insurance industry, as an Insurance Customer Service Representative based in St Petersburg, servicing the state of Florida. A place where you are APPRECIATED . We're looking for a proactive individual who thrives in a positive, inviting environment and is committed to delivering outstanding service to our current valued clients. In this role, you will serve as a critical point of contact for our customers, ensuring their inquiries are addressed promptly and effectively. Our team prides itself on maintaining strong relationships with clients, offering personalized assistance and cultivating trust. With a focus on in-person interactions, you'll provide guidance on policy information, help resolve issues, and uphold the high standards of service Allstate - Barres Insurance Group is known for. If you're passionate about helping others and eager to be part of a supportive team dedicated to community values, we encourage you to apply today and help us continue our legacy of excellence. Pay varies on skill and experience, and does offer bonus opportunities.

BENEFITS (example Health / Dental / Life Insurance) available! Small business warmth and atmosphere, with Big business offerings and benefits.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Work / Life Balance

Career Growth Opportunities

Fun / Flexible Workplace

MORE!

Bonus Opportunities

Hands on Training

Responsibilities

Customer Interaction : Provide exceptional service by addressing and resolving customer queries and concerns.

Policy Maintenance : Assist clients in understanding their policy coverage, modifications, and updates.

Documentation : Maintain accurate records of customer interactions, decisions, and account changes.

Support Sales : Collaborate with the sales team to facilitate policy renewals and cross-selling opportunities.

Conflict Resolution : Handle complaints and complex questions with patience and professionalism to ensure customer satisfaction.

Product Knowledge : Stay informed about the insurance products and services offered to provide reliable information to clients. Knowledge of Florida Home Insurance Market Highly preferred,

Teamwork is #1 in our business, we all have each other's back, and feedback is welcomed and highly encouraged. We are better together!

Requirements

This is an IN-OFFICE position.

NOTE : An Assessment is required to be considered for position. The Assessment invite will be sent after application, and is required for consideration. Thank you in advance.

Communication Skills : Excellent verbal and written communication abilities to effectively interact with clients.

Customer Focus : A passion for providing outstanding customer service and resolving client issues efficiently.

Problem-Solving : Strong analytical skills to address customer inquiries and issues accurately.

Experience : Previous experience in customer service or the insurance industry is preferred.

Detail-Oriented : A keen eye for detail to ensure accuracy in all customer interactions.

Strong computer skills using standard every-day Microsoft Office products is a must.

Organizational Skills : Ability to manage time and prioritize tasks in a busy office environment.

Adaptability : Willingness to learn and adapt to new technologies and systems as needed.

Education : High school diploma or equivalent is required, additional qualifications in insurance (minimum of a 4-40).

• Insurance License : Insurance License of a 4-40, 20-44 or 2-20 is required to perform job function as a legal part of working in the industry. (440, 2044, 220). A 4-40 license can easily be done online with no state exam currently required. Insurance experience is highly preferred.