MCC Representative I-Hybrid
Job Description
Job Description
Job description
Role :
Assist Members and Potential Members with their telephone requests; explain products and services, respond to problems, and direct phone calls to the appropriate area or person.
Essential Functions & Responsibilities :
Assist Members and Potential Members with their telephone, chat and email requests; answer questions included but not limited to transaction processing, products and services and resolve any problems that are within their authority to resolve;
refers problems that are beyond their authority to their supervisor, along with their recommendations. Identify and escalate Member complaints and priority issues.
- Handle requests on all platforms to include but not limited to bill pay, debit and credit cards, online banking, mobile banking, telephone banking and online account opening.
- Provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members.
- Identify cross-sell opportunities and cross-sells products and services to Members and Potential Members.
- Answer the secure messages that are received in Relationship Manager and process the new online accounts opened through Oflows.
Effective communication is essential.
Working extended hours on Friday evenings until 6 : 30 pm and Saturday mornings 9 : 00am-12 : 00 pm on a rotating basis.
Align Credit Union is an Equal Opportunity Employer'
This is a hybrid position.
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