Senior Customer Service Representative

Our business touches a wide variety of industries and provides development opportunities for associates with a variety of skills.

Join our team and make your impact on our growing business.

Senior Customer Service Representative

Department : Customer Service Location : Northborough, MA

Job ID : 2381

Company : SunSource

Sr. Customer Service Representative

The Hope Group, A SunSource Company is New Englands leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs.

Our headquarters in Northborough, Mass. includes an ISO 9001 Certified distribution and manufacturing facility to support its operations throughout New England.

Including its Parker Store retail locations, The Hope Group has over 100,000 square feet of warehousing, fabrication and administration facilities to complement its manufacturing capacity.

We are currently seeking a Sr . Customer Service Representative in Northborough, MA.

Job Summary

Perform a wide variety of customer servicing, order editing, pricing, writing, data entry, and other similar duties pertaining to a wide variety of Hope Group products.

Position requires extensive specialized knowledge of the characteristics an application of one or more of the products sold.

Essential Functions

Receive and review inquires and orders to check and ensure correct identification of parts or units required. Price, following established practices from records available or in conjunction with supervisor.

Refer to factory for identification, additional information for products or units provided by or produced by the factory.

• Assist customers with product selection. Specialized in one or more product areas.
• Enter orders or inquiries into computer terminal providing all pertinent data and information. Obtain negotiated pricing, delivery or other information from available sources and finalize order with customer.

Maintain computer pricing as required.

• Work with supervisor on more complex or major order situations to prepare pricing / quotations. Check customer orders against any quotations made, edit, write, process.
• Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters. Supply information, initiate action and resolve within established practices.

Refer policy matters to supervisor.

• Source non-stock items with suppliers based on negotiated price and delivery and initiate purchase of required items. Maintain collection of current vendor catalogs and communicate with vendors to obtain technical or other information.
• Assist in training of inside account managers in performance of their duties involving new or unusual situations.

Required Qualifications :

• 2 years customer service experience in a manufacturing / distribution environment or 3 years auto parts sales experience
• Microsoft Office Suite intermediate skills
• Must be organized and able to coordinate with functional groups
• Strong communication skills

Desirable Qualifications (but not required) :

• 2-year fluid power associates degree and certification
• Fluid power experience

SunSource's history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role.

We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates.

We are all bound by a pledge to a common mission toward providing the highest quality products and services within our industry and achieving the companys growth objectives.

So if you are a self-motivated individual and effective in achieving customer service success through your professional accomplishments then we want to hear from you!

Would you rather see

We are an Equal Employment Opportunity Employer M / F / V / D

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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www.thehopegroup.com

IND1

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