HR Operations Partner

HR Operations Partner (HYBRID)

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. We work hard and sleep hardand embrace the fact that each of us has our own way of getting our best, most efficient work done. For our corporate team members, whether you work in a hybrid schedule at our Houston BedQuarters (BQ) or are fully remote, we trust you with the freedom to decide how best to contribute and collaborate in your role.

The HR Operations Partner (HYBRID) will be responsible for operational performance (service, productivity and quality) and delivering day-to-day customer service to all associates and leaders by responding to complex incoming requests regarding Benefits, HR, Payroll, and company policy / procedures inquiries. Additionally, this position will administer complex end-to-end Benefits & HR transactional activities and engage in continuous improvement of the team. This hybrid role will be based out of our BedQuarters location in Houston, with on-site presence on Tuesdays and Wednesdays and remote flexibility on the remaining weekdays.

Essential Responsibilities

• Review and respond to complex and / or escalated HR related inquiries and resolve issues timely and consistently while providing exceptional customer service satisfaction; investigate and resolve issues independently.
• Interpret policies, procedures, and guidelines providing recommendations and resolutions to associates and managers.
• Perform complex transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.
• Determine and addresses any unstated needs and recognizes when further escalation of a situation is necessary.
• Conduct regular data audits and analysis to identify potential compliance and data integrity issues or opportunities to improve the data integrity of the system.
• Creates and follows Standard Operations Procedures (SOPs) and process workflows. Participates and contributes to the proactive review and implementation of process improvements.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicates any concerns or issues to leadership to ensure proper efficiency of department and Company operations.

Non-Essential Responsibilities

Education

Professional Experience

Skills List

Knowledge

Physical Demands

Office Environment

Benefits Included

Competitive pay range of $68,000 - $78,000 per year

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE / Vet / Disability.