Job Description
Job Description
Description :
Title : Call Center / Patient Access Representative
Who we are :
Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible.
Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient.
Aligned Orthopedic Partners is recruiting for an experienced Call Center / Patient Access Representative to join our office in Chevy Chase, MD
As a Call Center Representative, you will facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
You will be the liaison for patients and the physician office and provide exceptional customer service to our patients.
What you will do :
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into our database / system
- Schedule appointments and give complete and thorough instructions to the caller on items to bring to the appointment and what to expect
- Direct patient on how to use intake system for New Patient intake forms prior to appointment
- Remind caller of cancellation / no-show policy.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
- Understand when to escalate a call to Physicians / Supervisors / Managers / Medical Assistants
- Other job-related duties as assigned
We’d love to hear from you if you :
- Have at least 1 year of customer service or experience in a clinical environment
- Completed High School or GED, Associates Degree or related healthcare certification is preferred.
- Are reliable and extremely trustworthy with a background in maintaining confidential information
- Feel comfortable utilizing Microsoft Office Suite or related programs
- Can speak, read, and write in English and / or Spanish
- Exemplify excellent organizational skills and have attention to detail
What we offer :
We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.
Equal Opportunity Employer
Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences.
All employment is decided on the basis of qualifications, merit, and business need.
Requirements :
Call Center Representative
Call Center / Patient Access Representative. Aligned Orthopedic Partners is recruiting for an experienced Call Center / Patient Access Representative to join our office in Chevy Chase, MD. As a Call Center Representative, you will facilitate optimal patient access and maximize the accuracy of data e...
Call Center Representative
The Customer Service Representative is expected to collaborate with their team to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectations. The Customer Service Representative must meet or exceed service and operational g...
Hybrid Call Center Representative
Eye Doctors of Washington has an exciting career opportunity for a Hybrid Call Center Representative in our Chevy Chase, Md. Our top candidate will bring at least one year of medical call center experience, preferably in an ophthalmology or optometry practice. Founded by a group of professors from t...
Part Time Call Center Representative
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team...
Access Call Center Representative (PRN | As Needed)
Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. Access Call Center Representative (PRN | As Needed)-(240000HT). Serve as a liaison between call center, clin...
Customer Service Representative (Call Center) - Lanham
Explore this exciting opportunity as a Customer Service Representative with 1st Choice if you thrive in a dynamic and rapidly evolving call center environment. Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level. Answering inbound phone calls f...
Call Center Representative (Part-Time)
Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. Call Center Representative (Part-Time)-(240001CL). Equivalent customer service or call center experience and...
Call Center Representative
The Customer Service Representative is expected to collaborate with their team to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectations. The Customer Service Representative must meet or exceed service and operational goals...
Credit Union Call Center Representative
Sparks Group has partnered with a local credit union to recruit Credit Union Call Center Representative. The Credit Union Call Center Representative serves as a crucial link between members and the credit union. Sales & Referrals: Promote credit union products, handle objections, and meet sales goal...
Call Center Representative (Mutual Funds, Inbound)
As an Investor Services Representative, you will work in a dynamic inbound contact center assisting people reach their personal financial goals. Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance. Investor Services Representati...