Enterprise Monitoring Engineer I

Overview

Epsilon is now part of AMERICAN SYSTEMS!

We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon will operate as a wholly owned subsidiary of AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1, 2026. We're committed to a smooth transition and look forward to what we'll achieve together.

Read more here : AMERICAN SYSTEMS Acquires Epsilon, Inc. ()

Our Customer's Mission :

The Western Area Power Administration (WAPA) is a federal agency under the United States Department of Energy (DOE) that manages and operates high-voltage electric transmission systems across 15 western states. WAPA's mission is to market and deliver reliable, cost-based, renewable power and transmission services to its customers, while also promoting energy efficiency and environmental sustainability. WAPA also manages and markets power from 56 federal hydroelectric power plants, which generate clean and renewable energy for 40 million customers.

Epsilon provides comprehensive and high-quality IT support to WAPA in the areas of; Software maintenance and development, Network, Database, and Operations Support / Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management.

Compensation and Benefits :

We offer competitive compensation, comprehensive benefits through a major national carrier, generous PTO, paid holidays, and immediate 401(k) contribution. Starting January 1st, 2026, you'll gain access to AMERICAN SYSTEMS' benefits package and employee ownership program-details will be shared during your recruiter conversation.

Responsibilities

An average day :

As Enterprise Monitoring Engineer I, you will ensure the performance, availability, and capacity of IT services, and help provide consistent coverage for the IT Operations Center (ITOC) 24x7x365. This position will be responsible for designing, implementing, and maintaining robust monitoring solutions to ensure the optimal performance and reliability of our systems, services, organization's data, and networks. In this position you will :

Develop and perform test strategies, maintain monitoring systems, manage system and network performance, and provide technical support when needed.

Monitor system performance to ensure smooth and efficient operation utilizing observability platforms such as SolarWinds and Splunk and similar platforms.

Analyze and identify potential performance issues in software and hardware systems and implement performance tuning strategies to optimize system performance.

Ensure the reliability and stability of systems and networks by proactively identifying and resolving potential issues.

Develop and maintain scripts to automate monitoring process and enhance system performance.

Collaborate with cross-functional teams to understand monitoring requirements and translate them into technical solutions.

Provide advice on system capacity planning and scalability, forecasting future needs based on current usage trends.

Document monitoring process, configurations, and procedures to ensure consistency and knowledge sharing.

Maintain technical documentation, troubleshooting procedures, and disaster recovery plans.

Ensure compliance with cybersecurity best practices.

Stay up to date with industry trends and emerging technologies to continuously improve monitoring solutions

Qualifications

As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) ,Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

Must be able to pass federal background investigation and obtain a Public Trust. ( This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and / or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)

Bachelor's degree in computer science, Engineering, Information Technology, or a related field, or equivalent experience.

Proven experience in enterprise monitoring within the energy sector or similar industries.

Strong knowledge of IT Service management and the impacts of outages to internal and external services.

Strong working knowledge of SolarWinds, SPLUNK, or similar platforms to configure and customize monitoring processes.

Strong proficiency in scripting languages.

Willingness to work rotating shifts, including nights, weekends, and holidays as needed.This is a late shift position with some overnight, weekends and holidays, Monday-Friday (3pm-11pm).

Ability to lift up to 25 lbs.

Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).

Pay Transparency Statement for Epsilon

Epsilon is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $42.87 / Hr. - USD $61.37 / Hr. Actual compensation will be determined based on several factors permitted by law. Epsilon provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race / Sex / Disability Status / Veteran Status

Submit a Referral ()

Location : Location US-CA-Folsom

Job ID 2025-3685

Category IT / Cyber Security / Network Systems

Position Type Full-Time

Remote No

Clearance Required Public Trust (Tier 4)