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Poonam Walia - State Farm Agent
Customer Service Representative - State Farm Agent Team MemberPoonam Walia - State Farm Agent • Riverside, CA, US
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Poonam Walia - State Farm Agent • Riverside, CA, US
30+ days ago
Salary
$42,000.00 yearly
Job type
  • Full-time
Job description
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance

Customer Service Representative (Base + Uncapped Bonus)
Poonam Walia State Farm Agency
Location: Riverside, CA | Job Type: Full-Time
Compensation: $41,600 Base Salary ($20/hr) + Uncapped Bonus (Expected total: $48,000 - $60,000+ in year one)

Why Join Our Team?
We don't just sell insurance; we protect our local families and small businesses. If you are a natural relationship-builder who wants a predictable base salary with the financial upside of a sales role, this position is for you. We provide hands-on mentorship to help you build a long-term career.

What We Offer
  • Guaranteed Income: $41,600 starting base salary paid hourly.
  • Uncapped Upside: Earn extra monthly bonuses by identifying cross-sell opportunities during service calls.
  • Time Off: Paid Time Off (PTO) and paid standard holidays.
  • Professional Growth: Clear pathway to agency leadership or ownership.
Daily Responsibilities
  • Client Care: Answer incoming calls, handle policy changes, assist with billing, and support the claims process.
  • Retention: Build deep trust with existing policyholders to keep our retention rates high.
  • Coverage Reviews: Review current policies, spot coverage gaps, and schedule annual reviews.
  • Account Growth: Identify cross-sell and up-sell opportunities naturally during service conversations.
What We Need From You
  • Licensing: Property & Casualty (P&C) license preferred, OR willingness to obtain it within 60 days of hire (we help guide you through this).
  • Experience: 1–2 years of face-to-face or phone-based customer service, retail sales, or account management.
  • Skills: Strong phone presence, active listening, and basic computer proficiency.
  • Traits: Goal-oriented, empathetic, and organized.

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Customer Service Representative - State Farm Agent Team Member • Riverside, CA, US

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