Customer Relations Associate

Customer Relations Associate About Us :

• Vision Government Solutions is a leading software & services company providing cutting-edge property tax and appraisal software to Towns, Cities, and Counties across the United States.
• Vision is at an incredible inflection point of growth and has been rapidly adding clients to our community.
• We are looking for exceptional individuals to join our Customer Relations team specific to our DataScout division.
• Summary of Role & Responsibilities Master DataScout’s applications to swiftly resolve client issues Respond to client inquiries, ensuring high-quality technical support with a focus on customer satisfaction and prompt issue resolution Schedule and conduct on-site / virtual presentations and training sessions Review all written materials and websites to better promote company to the customers.
• Document all client interactions and time.
• Lead onboarding projects across products.
• Develop and maintain training materials and guides Test new software solutions and new releases when requested by Development Team Foster effective communication company-wide Stay informed about emerging technologies Develop a complete understanding and comprehension of all product lines Data entry from support help desk and other associated software in place Promote Vision and DataScout as a leading provider of Government Technology Solutions and public data in growing markets.

An excellent candidate in this role :

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