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Bilingual Customer Support SpecialistVirtualVocations • Madison, Wisconsin, United States
Bilingual Customer Support Specialist

Bilingual Customer Support Specialist

VirtualVocations • Madison, Wisconsin, United States
10 days ago
Job type
  • Full-time
Job description
Seeking a full-time remote Bilingual Customer Support Specialist, the ideal candidate will manage complex customer inquiries, provide mentorship to team members, and enhance customer experience through multi-channel support in a fast-paced environment. Key responsibilities Serve as a point of escalation for complex customer inquiries related to billing, contract renewals, and Samsara products Provide guidance and mentorship to team members to enhance performance and efficiency Identify customer trends and issues to provide actionable insights to management and improve support processes Required qualifications 3+ years of experience in a customer-facing role within a contact center environment Full bilingual proficiency in English and Spanish Expertise in handling service requests in billing, cancellations, and customer success management Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud Availability to work flexible hours based on business needs
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Bilingual Customer Support Specialist • Madison, Wisconsin, United States

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