Implementation Project Manager

Project Manager (PM)

The Project Manager (PM) plays a critical role within the Implementation team, supporting the successful delivery of customer onboarding and solution rollout projects. Reporting to the Director of Implementation, the PM ensures project plans are executed efficiently, cross-functional stakeholders are aligned, and client expectations are met or exceeded. This role acts as the operational backbone of the implementation process coordinating between Senior Implementation Managers, Implementation Managers, and other internal departments to drive consistent, timely, and high-quality delivery.

Key Responsibilities

• Develop, maintain, and monitor comprehensive project plans, including schedules, milestones, deliverables, and resource allocations.
• Lead project kickoffs, weekly syncs, and post-implementation reviews to ensure alignment across all stakeholders.
• Track and manage project progress using standardized tools.
• Identify risks, issues, and dependencies early; implement mitigation plans and escalate when necessary.
• Ensure adherence to established scope, timeline, and budget parameters.

Stakeholder & Client Communication

Process Optimization & Quality Assurance

Cross-Functional Collaboration

Reporting & Metrics

Team Structure

Key Performance Indicators (KPIs)

Qualifications

Preferred

Competencies

Note : This role falls under Comp Band 6 with the annual base compensation is expected to be between $97,000 to $118,000.