Senior Director, US Sales Operations / IC & Global CoE

As the Senior Director of Sales Operations & COE you will play a key role with responsibility for leading all aspects of sales force operations across the entirety of CSL Behring’s US portfolio of products and sales teams. This role will leads efforts including sales force sizing and organizational design, sales customer targeting, incentive program strategy and deployment, sales force reporting, customer and sales force analysis and insight, recommendations for improvements in sales force effectiveness, and deployment of tools in the US market (including CRM) to enhance sale force and operational productivity.

The role requires synthesis of exceptional leadership, collaboration and analytical skills with the incumbent leading multiple cross functional projects and operations in parallel within the sales operations function and related sub-functions (Targeting / Alignment / Reporting, Incentive Compensation). Operates as a key member of the US Insights & Analytics leadership team and strategic business partner to the US sales and marketing leadership teams.

Main Responsibilities and Accountabilities :

Leadership : Leads the Sales Operations team across all work streams (targeting / alignment, reporting, sales incentives, sales analytics, sales data, CRM) providing priority setting, planning, and timely decision making of activities to ensure value delivery to all internal and external customers. Encourage a culture of innovation and continuous improvement. Represent Sales Operations on the Strategic Analytics & Pricing leadership team.

Sales Incentives : Lead a cross functional team (including analytics, sales and marketing leadership) to develop quarterly / semesterly sales incentive compensation plans across US portfolio that promote alignment between CSL strategic objectives and field force activity. Oversee annual performance awards, program modeling, and implementation of approved sales incentive programs. Responsible for leading governance and related processes associated with sales incentive plans.

Sales Force Alignment : Own sales force sizing, territory design, and alignment processes. Oversee the analytical effort for field force alignments, both major and minor. Ensure sales force deployment is consistent with company, brand and sales strategies and the CSL sales organization is deployed to optimally interact and promote CSL products to our customers. Ensure the alignments are sound pre and post implementation.

Sales Force Targeting : Oversee the process and analysis to translate brand strategic and tactical intent into action-oriented plans for CSL customer interactions. Provide analytics to identify customers with greatest opportunity and promotional sensitivity and work with cross functional stakeholders to prioritize and optimize sales resource deployment against CSLs target customers. Operationalize customer targets across the sales force including executional oversite of planned activities.

CRM : Own CRM operations for US sales and customer facing teams. Represents the US commercial organization needs on the global CRM (Veeva) operating committee within the global organization. Supports the ongoing development of initiatives across various functional areas including Sales, Medical and Marketing.

Global COE : Serve as a strategic advisor to U.S. and global commercial leadership, shaping the direction of field operations and sales excellence. Establish and lead the Global Sales Operations COE, standardizing tools, metrics, and processes across geographies. Drive alignment between regional and global stakeholders to ensure consistency in operations while enabling local customization where needed. Collaborate with the BE&Ops and IT team to identify, evaluate, and implement new technology solutions that support the CoE’s objectives, drive efficiencies, and enhance data-driven decision-making.

Management : Responsibility for oversight and effective management of all team members (i.e. direct reports) to include but not limited to the following

Annual objective setting

Mid-year and end of year review

Coaching and counseling as appropriate

Employee development

Recruitment, selection and development of talent

Managing, directing & measuring work on an ongoing basis. Provides timely constructive feedback to ensure quality of work meets or exceeds company standards

Assuring work is completed in a customer focused manner

Education

BA or BS required in Finance, Accounting, or Business or related field required.

MBA Highly Preferred

Experience

• 15+ years professional experience, 8+ years’ experience within the pharmaceutical industry.
• Experience in specialty / rare disease data strongly preferred including acquisition and integration of specialty pharmacy data and use of secondary claims data (e.g. IQVIA claims data)
• Experience across all areas of sales operations including sales incentive compensation design and operations, customer targeting, sales force alignment, analytics & reporting, leveraging associated information technology support systems
• Advanced analytical skills in Microsoft Office (Excel / Access / PowerPoint); Experience with -BI tools such as Power BI, Tableau preferred. Veeva knowledge preferred.
• 8+ years of experience with CRM
• Multiple years' experience leading and managing teams in an international and matrixed environment
• Excellent negotiation, communication, and relationship-building abilities
• Strong Change and Leadership skills

Our Benefits

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL employee.

About CSL Behring

CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring .

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Do work that matters at CSL Behring!