Field Project Technician - New Braunfels, TX - Pumps

Are you seeking a rewarding career with a respected company? Join Synergy Equipment Pump division where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

We provide high-quality, customer focused de-watering and fluid transfer solutions. With decades of expertise, our pump division delivers comprehensive solutions from design to on-site installation, system monitoring to dismantle and demobilization and manufactures over 50% of our products in-house.

A Field Project Technician manages all on-site installation, repair, maintenance, and test tasks. They diagnose errors or technical problems and determine proper solutions. They are responsible for the service and customer support during field visits and dispatches.

Essential Functions

• Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop
• Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections
• Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all paperwork on the equipment to which the individual is assigned
• Participate in all training programs directed by Service Manager
• Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or unsafe to use
• Maintains tools in good working order per MSHA and OSHA regulations
• Completes basic computer tasks including completing work orders, looking up parts, and communicating via email
• Communicates with coworkers and customers to ensure top quality equipment is always available and customer expectation is exceeded
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle in a safe manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations / briefings
• Build positive relationships with customers
• Exhibit strong teamwork

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

Military service will be considered in lieu of education / certification experience as applicable .

Supervisory Responsibilities

Physical Demands

Must be physically able to work in a jobsite environment for extensive periods to include lifting up to 50lbs, bending, squatting, crouching, and reaching. Must be physically able to work in extreme conditions on job sites Night / Weekend On-Call work required

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Additional Eligibility Requirements

At Opifex Synergy, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.

What are the Benefits?

Opifex Synergy values its employees and their families. Because of this we offer many benefits to our employees. These include medical, dental, and vision insurance; health savings accounts; 401(k) and Roth retirement options with company match; Life and Disability Insurance; and Paid Time Off that includes vacation and paid holidays. This position is eligible for profit sharing opportunities.

At Opifex Synergy, we are committed to fostering professional growth and development. We provide comprehensive training programs to equip our employees with the skills they need to excel in their roles. Moreover, we prioritize offering career growth opportunities, allowing individuals to progress and advance within the company.

By offering these extensive benefits, fostering a supportive work environment, and investing in our employees' development, Synergy Equipment demonstrates its dedication to the overall well-being and long-term success of our employees.

Opifex Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.